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D2C Delivery Coordinator - Consultant

  • Full Time
  • On-Site - Delhi
  • 12 months
  • Project posted on: 13/10/2026
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D2C Delivery Coordinator - Consultant

  • Supply Chain Management
  • Production and supply planning
  • Procurement and vendor management
  • Supply Chain Optimization

On-Site - Delhi

Full Time

12 months

 13/10/2026

Assignment Details

Our client, India’s Leading Energy Solutions Provider is looking for a proactive and customer-focused D2C Delivery Coordinator to manage and streamline the end-to-end customer fulfilment process. The role requires strong stakeholder management, problem-solving, and execution capabilities to ensure a seamless customer experience, operational excellence, and timely delivery of commitments.

 

Key Responsibilities:

  • Act as the customer experience owner from booking through commissioning, ensuring a smooth and timely customer journey. 
  • Coordinate customer documentation, payments, financing requirements and other pre-installation formalities.
  • Track and coordinate subsidy and net-metering related processes and documentation
  • Coordinate order processing, billing, material readiness and last-mile delivery
  • Ensure alignment between customers and Certified Installation Partners (CIPs) for site readiness and installation scheduling
  • Maintain an accurate case tracker, including key milestones, committed dates, pending actions and customer status
  • Track each case against defined SLAs and proactively follow up with relevant stakeholders to prevent delays
  • Identify exceptions, bottlenecks and dependencies and coordinate with relevant teams for timely resolution
  • Keep customers informed regarding progress, requirements, schedules and any changes throughout the delivery journey
  • Coordinate across sales, finance, logistics, installation partners and other internal/external stakeholders to enable seamless execution
  • Ensure accurate and timely updates in CRM and other operational trackers
  • Support resolution of customer escalations related to documentation, payments, delivery or installation coordination

Skills Required

  • 2–3 years of relevant experience in customer operations, order fulfilment, logistics coordination, project coordination, installation coordination, customer delivery or sales operations
  • Proficiency in CRM and Excel; understanding of logistics, documentation, vendor coordination and SLA management
  • Strong coordination, follow-through and problem-solving skills
  • Good communication and stakeholder management skills
  • Graduate degree (BTech/ BE preferable)
  • MBA/PGDM in Operations/Supply Chain is preferred

About the Client

An India’s Leading Energy Solutions Provider

Industry

Renewable Energy - Producers

Experience Required:

3+ years

Additional Skills:

  • D2C Operations
  • SLA Management
  • Supply Chain Management
  • Order Fulfilment
  • Logistics Coordination
  • Order Management
  • Vendor Management
  • Customer Delivery

No of open positions:

1

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