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Project Details

Consultant - Key Account Management (Ecommerce)

Leading American multinational manufacturer of confectionery and pet food

 Mumbai / Navi Mumbai, Delhi / NCR, Kolkata, Chennai, Bangalore, Pune, Hyderabad

Posted on:  11/08/2021

Cinque Terre

Starts on:  1/09/2021

BROAD CATEGORY

Sales

SUB CATEGORY

Distribution/channel management, Territory/regional sales management, Key account management, Telemarketing & telesales, Online sales, Sales/Sales & Distribution Head, Sales Operations, Sales forecasting/market planning, Business Development,

INDUSTRY

E-commerce/Online Retail

Company Details

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Assignment Details

Our client, a leading American multinational manufacturer of confectionery and pet food, is looking to engage with a Consultant- Key Account Manager (Ecommerce) for a remote 6-12 months project.

The consultant would be required to support the planning and operations of e-commerce customers and sellers to achieve topline growth by coordinating with respective internal and external functions/ customers.

Key Responsibilities:

1. Key Account Management:

- To liaise with external stakeholders across key accounts for business and category development.
- To set up and facilitate joint reviews to analyse performance and derive category growth insights.

2. Driving Primary Sales:

- To coordinate and liaise with the Central Order Processing, Supply Chain, Logistics, and CFA teams to ensure order processing and invoicing in line with primary sales targets.
- To work with customer portals for maintaining Purchase Order repository and tracking.

3. In Stock:

- To ensure in-stock levels across SKUs and range, across platforms, cities and zones, to ensure serviceability to the customer.
- To manage inventory levels at Alpha-Lite sites across the FK APOB Mars network of CFAs.

4. Customer Sales and Inventory Analysis:

- To analyze and publish weekly reports of SKU-level offtake data at a range-wise sales contribution, growth, Rate of Sales, Stock on Hand and Days of Cover.
- To set up customer inventory norms and assortment planning based on aligned Days of Cover and sales and growth trends and forecasts.

5. Customer Marketing:

- To assist the customer marketing manager and KAM with setting up campaigns for all customers on a monthly basis.
- To identify targeted cohorts, user base numbers associated with them and operationally facilitate go- live for all campaigns and brand deliverables.

6. Demand Forecast and Planning:

- To map primary and offtake level trends to accurately predict short-term and long-term demand forecasts in close coordination with the KAM.
- To liaise with the supply team to accurately predict risks associated with delivery of demand plan.

7. Financial Health of Accounts:

- To coordinate with customer accounts teams and assist internal FEC teams with debit note workings and financial reconciliation to ensure no overdues

Skills Required

- Prior experience in key account management, sales for eCommerce/ FMCG is preferred;
- Graduate in the relevant stream is preferred;
- MBA is preferred;
- 3-5 years, preferably having experience of working in or with an e-commerce business;
- Good working knowledge on Excel and analysis tools;
- Understanding of Margins, Promotions, TE impact .

Assignment Duration

6 month(s)

Capacity Required

Full Time

No. of Positions

1

Nature of Work

Remote

Profile Requirements

Experience: 6+ years

Qualification : Graduate

fleXpertise required

Inventory Analysis Financial Analysis CRM (Customer relationship management) systemsCustomer ManagementCustomer Sales Demand Planning Demand Forecasting Sales FMCGKey Account Management Customer Operation Management ecommerce Customer Marketing Primary Sales

ESTIMATED BUDGET

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