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A Top Tier Management Consultancy is looking for expertise to help them deploy a Conv. AI platform e.g., Kore (https://kore.ai/) for Customer Service (integrated into Contact Centre, Mobile App, Bot on website, etc.). Over time, the platform will be deployed enterprise-wide i.e. Marketing (outbound bot calls); HR (employee help); IT (help-desk) etc.
The work requires execution and deployment, across areas such as
(a) Defining full spectrum of enterprise-wide use cases and impact
(b) Defining the bot / virtual assistant personas for the enterprise, with personality, style, language, etc.
(c) Inputs into bot conversation design i.e. granular design of every voice / text interaction (will vary by channel)
(d) Full tech stack implementation, incl, integrations with Amazon, Google, etc. text-to-speech / speech-to-text to get milli-second latencies
- Conducting qualitative and quantitaive research on customers
- Prioritize customer intents for IVR & Chatbot
- Develop and test conversational flows, responses, etc.
- Conduct user experience testing on prototypes
- Refine user stories basis feedback
- Should have experience in designing of conversational flows & responses
- Should have supported 'design work' in implementation of Conv AI platforms at atleast 1-2 places
- 5-10 years of overall experience and can support client in implementation
A Leading Management Consultancy
IT Services & Consulting
5+ years
1
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Ecommerce/Online Retail
7 month(s)
4+ years
Hybrid
IT Services & Consulting
6 month(s)
10+ years
On-Site
IT Services & Consulting
3 month(s)
4+ years
Hybrid
Electricial Utilities and Power Producers
3 month(s)
5+ years
On-Site
IT Services & Consulting
8 month(s)
4+ years
Hybrid
IT Services & Consulting
4 month(s)
4+ years
Hybrid
Internet Services
6 month(s)
5+ years
On-Site
Electricial Utilities and Power Producers
12 month(s)
3+ years
Hybrid
Electricial Utilities and Power Producers
less than 1 month(s)
2+ years
Remote
IT Services & Consulting
9 month(s)
4+ years
Remote
IT Services & Consulting
9 month(s)
10+ years
Remote
Development/Not-for-Profit
12 month(s)
10+ years
On-Site
More than 3000 clients rely on Flexing It today
We host both full-time & part-time projects from top clients for 100+ skill categories. We also help connect experts like you with clients for short consultation calls called Flexperts
You just need to create a ‘boutique firm’ account during the registration process. The rest of the application process remains the same.
Our freelancers fee benchmarking tool, FeeBee helps our freelancers and consultants find out what their peers charged for similar projects. Built on 600K+ verified benchmarks, registered users get unlimited access to it.
As a freelancing platform, we do not provide permanent positions or full-time job to our consultant network.
Flexing It will be involved end to end right from contracts to invoicing. Once you are finalized, your payment details are transparently laid out in your contract terms with your client and our team actively liaises with the client finance team to ensure timely payments.
We do not charge any fee or commission from you. Your fee quote will be paid out to you in full as per your project contract.
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