Project Details

Consultant: Business Manager- Contact Centre

a leading healthcare company

 Delhi / NCR

Posted on:  1/08/2022

Cinque Terre

Starts on:  31/08/2022




Distribution/channel management, Territory/regional sales management, Customer acquisition and retention, Key account management, Telemarketing & telesales, Online sales, Sales/Sales & Distribution Head, Sales Operations, Sales forecasting/market planning, Business Development,


BPO & KPO Services

Company Details


Assignment Details

Our client, a leading healthcare organization, is looking to engage with a Consultant: Business Manager- Cost Centre.

Key Deliverables:

-Build and directly manage an inside sales/tele calling team 25 Associates, 3 TL, 1 QA 1 Trainer. Take ownership of the revenue growth from patients by selling platform
or services along with managing service escalations and calls;
- Responsible for hiring, performance evaluation, training/coaching and development
of the team, to deliver sales targets;
- Should have setup and managed CRM for Contact Centre in order to manage the
overall performance.

Project deliverables:

- Process owner for entire conversion funnel with revenue delivery responsibility
- Coordinate sales projects to meet deadlines. Research and discover methods to
increase customer engagement.
- Develop reports on sales metrics and provide suggestions for improvement.

Note: This is a 6 months onsite (Gurgaon) project and requires full time capacity.

Skills Required

- Bachelor degree or above in related domain would be preferred;
- Should be able to work in an ambiguous environment and should have worked in setting up process structures, own and deliver targets with focus on people
- Should have knowledge of outbound sales, inbound sales, service, training.
- Ability to problem solve and analyze data

Assignment Duration

6 month(s)

Capacity Required

Full Time

No. of Positions


Nature of Work


Profile Requirements

Experience: 10+ years

Qualification : Graduate

fleXpertise required

Training Outbound Sales Business Management Customer Engagement Inbound Sales CRM Sales MetricsRevenue Generation Business Development Sales


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