Our client, a leading healthcare organization, is looking to engage with a Consultant: Business Manager- Cost Centre.
-Build and directly manage an inside sales/tele calling team 25 Associates, 3 TL, 1 QA 1 Trainer. Take ownership of the revenue growth from patients by selling platform
or services along with managing service escalations and calls;
- Responsible for hiring, performance evaluation, training/coaching and development
of the team, to deliver sales targets;
- Should have setup and managed CRM for Contact Centre in order to manage the
- Process owner for entire conversion funnel with revenue delivery responsibility
- Coordinate sales projects to meet deadlines. Research and discover methods to
increase customer engagement.
- Develop reports on sales metrics and provide suggestions for improvement.
Note: This is a 6 months onsite (Gurgaon) project and requires full time capacity.
- Bachelor degree or above in related domain would be preferred;
- Should be able to work in an ambiguous environment and should have worked in setting up process structures, own and deliver targets with focus on people
- Should have knowledge of outbound sales, inbound sales, service, training.
- Ability to problem solve and analyze data