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Our client, a global leader in Energy Management and Automation, is seeking a skilled and proactive Microsoft Applications Administrator to support and manage Microsoft applications with major focus on OneDrive for Business, SharePoint Online, and Office applications. The ideal candidate will have hands-on experience in administering these services, resolving escalated issues, and contributing to service improvements and automation initiatives.
Key Responsibilities:
Provide L2/L3 operational support for Microsoft 365 services, especially OneDrive,
SharePoint, and Office apps.
Troubleshoot and resolve incidents, service requests, and escalations from L1
support teams.
Perform user and permission management, site administration, and content recovery
in SharePoint and OneDrive.
Monitor service health dashboards and proactively address potential issues.
Document standard operating procedures (SOPs), known issues, and resolutions.
Document Work Instructions for all administrative tasks.
Participate in change management processes and assist in testing and deployment
of updates.
Provide user education and guidance on best practices for M365 tools.
- 3+ years of experience in Microsoft 365 administration and support.
- Strong working knowledge of:
- OneDrive for Business (sync issues, storage policies, sharing settings)
- SharePoint Online (site collections, permissions, lists/libraries)
- Office Apps (installation, activation, performance troubleshooting)
- Familiarity with Microsoft 365 Admin Center, and PowerShell for M365.
- Excellent problem-solving and communication skills.
- Ability to work independently and collaboratively in a global support environment.
- Experience with ServiceNow
A leading global specialist in energy management and automation
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