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Digital Transformation Consultant

  • Full Time
  •  On-Site - Kolkata
  • 6 months
  • Project posted on: 23/09/2025
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Digital Transformation Consultant

  • Strategy and Consulting
  • Digital Transformation

On-Site - Kolkata

Full Time

6 months

 23/09/2025

Assignment Details

Our client, a global consulting firm that partners with leaders in business and society to tackle their most important challenges is looking to engage with consulting professionals experienced in contact centre transformation and digital enablement, preferably with BFSI exposure.
 

Roles & Responsibilities

  • Lead and support contact centre transformation projects, including process improvement, customer journey mapping, and technology implementation.
  • Collaborate with clients to design and execute digital transformation initiatives such as CRM upgrades, automation, analytics, and omnichannel solutions.
  • Conduct stakeholder workshops, document business processes, and develop implementation roadmaps aligned with client objectives.
  • Provide strategic recommendations to improve customer experience, operational efficiency, and service delivery models.
  • Manage day-to-day client interactions, ensuring clear communication, alignment, and delivery of project milestones.
  • Prepare and deliver presentations, reports, and insights for senior leadership and project sponsors.

Skills Required

  • Strong expertise in contact centre transformation, including process re-engineering, customer journey mapping, and tech-enabled improvements.
  • Knowledge of digital transformation tools and modules such as CRM platforms, automation solutions, analytics, and omnichannel systems.
  • Proven stakeholder management and client-facing skills, with the ability to engage senior leadership and cross-functional teams.
  • Proficiency in project management methodologies (Agile, PMP, PRINCE2) and implementation planning.
  • Strong analytical and problem-solving abilities, with comfort in handling ambiguity and fast-paced client environments.
  • Excellent communication and presentation skills, with the ability to deliver clear insights and actionable recommendations.

About the Client

A global consulting firm that partners with leaders in business and society to tackle their most important challenges

Industry

Professional Services - Consulting

Experience Required:

4+ years

Additional Skills:

  • strategy
  • consulting
  • CSR/Corporate Social Responsibility
  • digital tranformtion

No of open positions:

1

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