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Consultant-Customer Success Executive

  • Full Time
  •  On-Site - Mumbai Metropolitan Region
  • 6 months
  • Project posted on: 25/08/2025
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Consultant-Customer Success Executive

  • Service Operations and Delivery
  • Frontline customer engagement
  • Key account management
  • Customer Experience Management

On-Site - Mumbai Metropolitan Region

Full Time

6 months

 25/08/2025

Assignment Details

Key Responsibilities

 

Onboarding & Engagement

  • Facilitate smooth onboarding of new partners, including orientation to clients model, tools, and processes.
  • Collect documentation to facilitate set up of partner profiles on the Client platform.
  • Serve as the day-to-day liaison for assigned partners, ensuring timely communication and support.
  • Build trusted relationships that foster long-term collaboration and shared ownership.
  • Coordinate across internal teams (mobilisation, placement, skilling, tech) to ensure partner needs are met.

 

Operational Delivery

  • Maintain and update partner records in the CRM system.
  • Track partner performance, engagement metrics, and flag risks or bottlenecks early.
  • Support in preparing trackers and reporting against key success metrics for internal and partner reviews.
  • Liaise with internal teams (tech, mobilisation, skilling, placement) to resolve partner issues.

 

Strategic Enablement

  • Support the Head of Partnerships in delivering the full partnership lifecycle.
  • Escalate high-priority relationships, risks, or opportunities for strategic engagement.

     

Skills Required

Skills Required

 

  • Detail-oriented and organised, with an ability to manage processes and systems.
  • A clear communicator who enjoys supporting others and solving problems.
  • Comfortable with digital tools, data entry, and basic tech troubleshooting.
  • Passionate about social impact and enabling change through partnerships.
     
  • 2-4 years of experience in customer success, operations, or account management.
  • Familiarity with basic CRM tools and platforms, Excel/Google Sheets.
  • Experience working with NGOs, skilling organisations, or employment programmes is a plus.

 

About the Client

CSR division of Indian automobile manufacturing company

Industry

Professional Services - Consulting

Experience Required:

4+ years

Additional Skills:

  • Analytics
  • Customer Success Experience
  • Customer Retention & Growth
  • Customer Success Management
  • CRM
  • Client Success
  • Operational Delivery

No of open positions:

1

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