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Service Executive – Exports

  • Full Time
  • On-Site - Delhi
  • 3 months
  • Project posted on: 16/06/2026
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Service Executive – Exports

  • Service Operations and Delivery
  • Frontline customer engagement
  • Customer Experience Management
  • Service Process Automation

On-Site - Delhi

Full Time

3 months

 16/06/2026

Assignment Details

Our client is a leading energy solutions company specializing in batteries, inverters, UPS systems, and power backup products, serving customers across domestic and international markets is looking for a Service Executive- Support.

 

Key responsibilities :
 

  • Conduct regular service update calls with partners
  • Manage and track complaints through JIRA/CRM tools
  • Ensure SLA adherence, timely closures, and RCA tracking
  • Act as SPOC for partner escalations
  • Manage battery claims and settlement coordination
  • Track MAT % and performance metrics
  • Generate monthly reports (Battery Plant / export markets)
  • Track complaint trends, and service performance
  • Manage Spare Masters updates (Lithium, HF, UPS)
  • Support SKD segregation (e.g., Nepal) and regional requirements
  • Assist in spare planning and availability
  • Coordinate with Chinese suppliers for technical clarifications, failure investigations, and PIP (product Improvement Plan)
  • Prepare service escalation reports (logs, photos, serial numbers, usage data).
  • Track supplier response and follow-up until closure.
     

Skills Required

 

  • Technical understanding (inverters/batteries preferred)
  • Strong coordination & communication
  • Basic Excel & CRM/JIRA familiarity
  • Problem-solving & ownership mindset

About the Client

An Indian electricals and home appliances manufactures company, powerful and trustworthy brand with a wide range of innovative products in the power backup, and residential solar space.

Industry

Electronic Equipment & Accessories

Experience Required:

3+ years

Additional Skills:

  • Regional Support
  • CRM
  • Battery and Performance Tracking
  • Partner Coordination
  • SKD
  • Compliant Management
  • JIRA
  • Supplier Coordination- China
  • Basic Excel
  • Technical Understanding- Inverters/Batteries
  • CRM/JIRA

No of open positions:

1

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