Flexing It is on a mission to redefine the 'Future of Work' by evangelising the concept of flexible working in organisations, and enabling independent professionals to access quality assignments. Join us in this mission by helping us connect with like minded professional and organisations.
Once you click on ‘submit’, an informational email introducing Flexing It will be sent to the contacts you referred.
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Manpower Forecast:
Understand agent productivity and forecast required manpower to achieve superior customer experience.
Call Centre Infrastructure Management:
Manage call centre infrastructure effectively through proper rostering of available manpower.
Process Manager Selection:
Finalize the right call centre process manager with strong consumer delight and sales expertise.
Call Centre Connectivity:
Religiously monitor and ensure 100% instant call centre number connectivity.
Technology-Driven Consumer Engagement:
Explore, implement, and track cost-effective and consumer-friendly engagement platforms such as Chatbots and WhatsApp Business.
Agent Quality Management:
Monitor agent performance through call barging, training, and review of quality metrics with the QA team.
C-Sat Score Improvement:
Drive initiatives to deliver superior consumer experience and continuously improve the C-Sat score.
New Initiative Implementation:
Lead new initiatives aligned with overall business goals.
Proven ability to lead and manage call centre teams to achieve customer service and business goals.
Expertise in designing and implementing superior customer experience strategies.
Strong capability in handling escalations and driving corrective actions to prevent recurrence.
Proficient in training, mentoring, and developing call centre agents to enhance performance and service quality.
Excellent analytical and problem-solving skills for monitoring performance metrics and driving continuous improvement.
Skilled in process optimization to improve operational efficiency and agent productivity.
Experienced in managing telecom lines, IVR systems, and communication infrastructure to ensure seamless operations.
Adept at implementing technology-driven consumer engagement solutions, including chatbots and WhatsApp Business.
Strong collaboration and coordination skills to work effectively with cross-functional teams.
An American manufacturer of both residential and commercial water heaters and boilers, and the largest manufacturer and marketer of water heaters in North America.
BPO & KPO Services, FMCG
8+ years
1
BPO & KPO Services
2 months
8+ years
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More than 3000 clients rely on Flexing It today
We host both full-time & part-time projects from top clients for 100+ skill categories. We also help connect experts like you with clients for short consultation calls called Flexperts
You just need to create a ‘boutique firm’ account during the registration process. The rest of the application process remains the same.
Our freelancers fee benchmarking tool, FeeBee helps our freelancers and consultants find out what their peers charged for similar projects. Built on 600K+ verified benchmarks, registered users get unlimited access to it.
As a freelancing platform, we do not provide permanent positions or full-time job to our consultant network.
Flexing It will be involved end to end right from contracts to invoicing. Once you are finalized, your payment details are transparently laid out in your contract terms with your client and our team actively liaises with the client finance team to ensure timely payments.
We do not charge any fee or commission from you. Your fee quote will be paid out to you in full as per your project contract.
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