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Our client, an E-learning platform for tech upskilling and career acceleration is looking for an Ops Analyst , who’ll play a critical role in executing their corporate training programs. Once a training is scheduled, it’s your responsibility to ensure everything runs smoothly—from managing trainee attendance and platform access to resolving any real-time issues. You will be the go-to person for trainees and instructors, ensuring a flawless training experience.
This role is based in Abu Dhabi, United Arab Emirates, and will involve regular client / learner
interactions across the Middle East region.
Key responsibilities
● Trainee Management: Ensure all registered trainees receive pre-training
communication, show up on time, and remain engaged throughout the program.
● LMS & Platform Access: Provide trainees with access to our Learning Management
System (LMS) and other necessary tools before training begins.
● Issue Resolution: Act as the first point of contact for any logistical or technical issues
during training, troubleshooting problems to ensure minimal disruption.
● Training Execution Support: Work closely with instructors, facilitators, and internal
teams to ensure smooth delivery of both online and offline training sessions.
● Feedback & Reporting: Gather trainee feedback, monitor attendance and
engagement, and provide reports to improve future training experiences.
Duration- 6 months (open to extension basis project need and mutual agreement)
Capacity- Full time
Location- Abu Dhabi, United Arab Emirates, and will involve regular client / learner
interactions across the Middle East region.
Fluency in Arabic and English is mandatory
● Education: Bachelor’s degree in any field; fresh graduates are welcome to apply.
● Preferred Experience: 2+ years in program management, or operations, ideally in
corporate training or EdTech. Fresh college graduates can however also apply.
● Language: Fluency in Arabic is required, along with strong English communication
skills
● Organizational Skills: Strong ability to multitask, manage multiple training sessions,
and ensure smooth execution.
● Communication: Excellent verbal and written communication skills, with strong
stakeholder management abilities.
An online transformative upskilling platform for working tech professionals
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