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D2C & Ops Lead

  • Full Time
  •  On-Site - Mumbai / Navi Mumbai
  • 12 months
  • Project posted on: 19/11/2024

D2C & Ops Lead

  • Service Operations & Delivery
  • Process optimization and transition management
  • Delivery Lead

On-Site - Mumbai / Navi Mumbai

Full Time

12 months

 19/11/2024

Assignment Details

  • Lead D2C Ops team & manage end to end customer (D2C Seller) relationship
  • Manage internal stakeholders (D2C Business, Finance, Tech, Supply Chain, Legal etc,)
  • Ensure Fulfilment SLAs are being followed by external vendors.
  • ⁠Stock management, technology enablement, warehouse management etc. Supervisory capacity.
  • Bring efficiency in day-to-day D2C fulfilment Ops and expand footprints across geographies
  • ⁠Be accountable for all Fulfilment KPIs - Warehousing operations, last mile delivery
  • ⁠Thought Leadership to bring excellence in all D2C backend Ops

Skills Required

  • Leadership & Stakeholder Management: Lead teams and manage relationships across D2C Business, Finance, Tech, Supply Chain, and Legal.
  • Operational & SLA Management: Oversee fulfilment processes and ensure external vendors meet SLAs and KPIs.
  • Tech & Warehouse Management: Manage stock, warehouse operations, and tech to enhance efficiency and scalability.
  • Strategic Improvement: Drive operational efficiency and lead innovation in D2C fulfilment.

About the Client

Leading global FMCG firm

Industry

Ecommerce/Online Retail

Minimum Experience:

8+ years

Additional Skills:

  • process innovation
  • business process improvement
  • operations
  • vendor management
  • supply chain management

No of open positions:

1

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