This website uses cookies to ensure you get the best experience on our website. By continuing to use this site, you agree to our cookie  & privacy policy.Accept

checked This is a sample alert

Consultant- Retention Marketing

  • Full Time
  •  On-Site - Mumbai / Navi Mumbai
  • 12 months
  • Project posted on: 1/03/2024

Consultant- Retention Marketing

  • Service Operations & Delivery
  • Delivery Lead
  • Customer experience

On-Site - Mumbai / Navi Mumbai

Full Time

12 months


Assignment Details

Our client, a leading FMCG company, is looking for a Consultant- Operations lead.

Following are the key deliverables-
• KRAs- Ownership of end-to-end consumer experience and operation excellence in D2C Operations, CX initiatives & Last mile deliveries.
• Team Management- Accountable for all deliverables & results from an 8 members strong Operations team.
• CRM Automation- Implemented omni-channel automated CRM system improving operational efficiencies
by 150%, making it a near real time response system with Chat, WhatsApp support.
• Consumer Experience Management - Led HUL D2C large scale consumer engagement plans across various
touch points- WhatsApp, OBD, Social Media Channels to drive repeat purchases and consumer insights.
• Strategized Process Improvement - Led all key D2C operations process reengineering initiatives to meet high quality standards.

Skills Required

- FMCG Industry experience preferred
- Strong track record of consistent in market delivery
- Be a strategic, highly adaptable and entrepreneurial person
- Embrace a high growth mindset, with strong love for consumers, shoppers and customers
- Have strong financial acumen and analytical skills

About the Client

Leading global FMCG firm


Personal & Household Goods

Minimum Experience:

7+ years

Additional Skills:

  • Management
  • D2C
  • Customer centric
  • Operations

No of open positions:


How it works

  • 1

    Build your
    skill profile

  • 2

    Strengthen it
    with feedback

  • 3

    Determine your
    optimal fee level

  • 4

    Apply for matching

  • 5

    Get finalized

  • 6

    Stay Engaged

Build your skill prodile


Request feedback from prior projects and/or work stints


Determine your optimal fee level

  • starFeeBee helps consultants understand how to price their services.
  • starEnter your skill & location to get ranges for what similar professionals have charged on projects.
  • starUnlock more details e.g., best paying sub-skills, ranges by projects durations, by simply adding a benchmark from a orior projects.

Apply for matching projects


Get finalized!


Stay Engaged!


Similar Freelance Projects you can apply to.

View More Projects btn btn

More than 3000 clients rely on Flexing It today

Frequently asked questions.

We host both full-time & part-time projects from top clients for 100+ skill categories. We also help connect experts like you with clients for short consultation calls called Flexperts

You just need to create a ‘boutique firm’ account during the registration process. The rest of the application process remains the same.

Our freelancers fee benchmarking tool, FeeBee helps our freelancers and consultants find out what their peers charged for similar projects. Built on 600K+ verified benchmarks, registered users get unlimited access to it.

As a freelancing platform, we do not provide permanent positions or full-time job to our consultant network.

Flexing It will be involved end to end right from contracts to invoicing. Once you are finalized, your payment details are transparently laid out in your contract terms with your client and our team actively liaises with the client finance team to ensure timely payments.

We do not charge any fee or commission from you. Your fee quote will be paid out to you in full as per your project contract.