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Our client, an Indian multinational home appliances company, is looking to engage with a Product Manager to support their Service Business vertical.
As a Product Manager,
you will play a pivotal role in shaping the product strategy, defining the roadmap, and
delivering innovative solutions to enhance the overall customer experience and drive
business growth.
Key Responsibilities:
● Strategy and Roadmap: Develop and execute a strategic product vision and
roadmap for our service business, aligned with company goals and market
trends. Identify and prioritize product opportunities and enhancements to drive
service quality and revenue.
● Product Development: Lead end-to-end product development lifecycle, including
ideation, requirements gathering, design, development, testing, and launch.
Collaborate with cross-functional teams, including engineering, design,
marketing, and operations, to ensure timely and successful product delivery.
● User Insights: Conduct market research, field trips, and user feedback analysis to
gain deep insights into customer needs, pain points, and behaviors. Translate
these insights into actionable product requirements and features that drive
customer satisfaction and engagement.
● Stakeholder Collaboration: Collaborate closely with internal stakeholders, such
as business, finance, marketing and eComm teams, to understand business goals
and gather input for product strategy. Effectively communicate product plans,
progress, and impact to stakeholders at various levels.
● Analytics and Optimization: Utilize data-driven insights and analytics to measure
product performance, identify opportunities for optimization, and make
data-informed decisions. Monitor key metrics, conduct A/B testing, and iterate
on product features to drive continuous improvement.
● Industry Trends: Stay up-to-date with industry trends, competitor analysis, and
emerging technologies related to ecommerce and D2C business models. Identify
opportunities for innovation and differentiation in the market.
Requirements:
● Bachelor's degree in Business, Computer Science, or a related field. MBA or
equivalent experience is a plus.
● Proven track record of at least 2 years as a Product Manager/BA, with a focus on
CRM systems such as Salesforce, MS Dynamics etc.
● Proficiency in using data analytics tools and leveraging data insights to drive
product decisions.
● Excellent communication, leadership, and collaboration skills, with the ability to
influence and inspire cross-functional teams.
● Strategic thinking and problem-solving abilities, with a customer-centric mindset.
● Strong project management skills, with the ability to prioritize tasks and meet
deadlines in a fast-paced environment.
Expectations
● Consumer obsession: Lead the understanding of users’ behaviour and needs
through primary and secondary research.
● Hands-on: Will need to work closely with service technicians to understand their
pain points, motivations and challenges
● Collaboration: Work with cross-functional teams to design, prototype, market
test, iterate over, build, launch, optimise and grow solutions.
● Communication: Communicate and collaborate with tech and design via
thorough PRD;s and BRD’s.
● Data Centric: Define the metrics that drive success in terms of product adoption,
business goals, customer engagement, and deliver
An Indian multinational home appliances company
Electronic Equipment & Accessories, IT Services & Consulting
2+ years
1
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