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Consultant - Call Center Operations (Diagnostics Space)

  • Full Time
  •  On-Site - Mumbai / Navi Mumbai
  • less than 1 months
  • Project posted on: 15/02/2024

Consultant - Call Center Operations (Diagnostics Space)

  • Service Operations & Delivery
  • Frontline customer engagement
  • Process optimization and transition management
  • Delivery Lead

On-Site - Mumbai / Navi Mumbai

Full Time

less than 1 months

 15/02/2024

Assignment Details

Our client, a top-tier management consulting firm, is looking to engage with a Call Center Operations Consultant. They are working with a new and upcoming diagnostic provider who wants to improve their call center operations.

Work involves:
- To conduct a quick diagnostic of the client's Call Centre operations and recommend initiatives to improve processes that lead to improved booking conversion.

Duration: 3 days
Capacity: Full time
Location: Mumbai

Skills Required

- Deep knowledge of Call Centre operations and understanding of diagnostic provider context
- Nice to have: Financial industry experience

About the Client

A top-tier management consulting firm

Industry

BPO & KPO Services

Minimum Experience:

10+ years

Additional Skills:

  • Call centre
  • Communication skills
  • Call operations diagnostics
  • Call operations

No of open positions:

1

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