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Our client, a leading global specialist in energy management and automation, is seeking an Independent Customer Service Executive to support the implementation of a new HR process. This initiative will be rolled out in phases, during which HRBPs will access a tool and assign specific codes to all employees within their scope. The freelancer will play a key role in supporting the HRBPs by responding to process-related queries. (Note: Technical queries will be directed to a separate support team.)
Project Phases:
Wave 1: 1st September – 21st November 2025
Wave 2: 23rd March – 17th April 2026
Key Responsibilities:
Respond to HRBP queries through:
A dedicated email address set up by the organization
A dedicated Microsoft Teams group
Quick calls when additional clarification is needed beyond email
Support the core HR team in analyzing recurring questions to prepare Q&A sessions.
(These sessions will be led by the core HR team.)
Working Schedule:
The freelancer is expected to commit to the following timelines:
Regular Support Hours:
4 hours per working day during:
1st September to 21st November 2025
23rd March to 17th April 2026
Additional Full-Day Support Required:
3 days at the end of July 2025
3 days at the end of August 2025
Full working days during:
24th – 28th November 2025
20th – 24th April 2026
Excellent English communication skills (spoken and written)
Strong organizational abilities
Teamwork and collaboration
Proficiency in Microsoft Office (Pack Office Suite)
Strong customer orientation
Prior experience in a Customer Center
Background in HR
Excellent analytical and problem-solving skills
Experience in skills/talent development projects is a plus
A leading global specialist in energy management and automation
Professional Services - Consulting
2+ years
1
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