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Customer Service – GT, MT & Ecommerce Channels

  • Full Time
  •  Hybrid - Mumbai / Navi Mumbai
  • 6 months
  • Project posted on: 3/07/2025
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Info_fill This is a project-based opportunity, not a permanent position. Flexing It® is focused on short-term projects, consulting assignments, expert and advisory roles, and part-time engagements. We are not a platform to access permanent/regular jobs.

Customer Service – GT, MT & Ecommerce Channels

  • Service Operations & Delivery
  • Frontline customer engagement
  • Delivery Lead
  • Customer experience

Hybrid - Mumbai / Navi Mumbai

Full Time

6 months

 3/07/2025

Assignment Details

Our client, a leading global FMCG organisation, is looking to engage with a Customer Service Specialist – GT, MT & Ecommerce Channels for a 6-month full-time assignment based out of Mumbai.

 

The ideal candidate will have over 5 years of experience in customer service and order management, with a strong background in handling operations across General Trade, Modern Trade, and E-commerce. Prior experience in the FMCG or consumer goods industry is preferred, along with excellent coordination and communication skills to ensure smooth order fulfillment and superior customer experience.

 

Key Responsibilities:

- Manage end-to-end order processing and fulfillment for GT, MT, and Ecom channels.

- Track and improve service levels, fill rates, and on-time delivery metrics.

- Coordinate with sales, logistics, and supply planning teams to ensure order accuracy and timely dispatch.

- Handle customer queries, complaints, and escalations with prompt resolution.

- Monitor stock availability and proactively communicate with stakeholders to manage expectations.

- Generate and analyze service reports to identify trends and improvement areas.

- Ensure accurate documentation and compliance with internal processes and customer SLAs.

- Support new product launches and promotions with seamless service execution.

- Drive continuous improvement in customer service processes and systems.

 

NOTE;
Duration- 6 Months
Capacity- Full Time; Hybrid
Location- Mumbai

Skills Required

- 5+ years of experience in customer service, preferably in FMCG or consumer goods industry.

- Strong analytical and problem-solving skills.

- Excellent communication and stakeholder management abilities.

- Proficiency in SAP, Excel, and customer service tools.

- Ability to manage multiple priorities in a fast-paced environment.

- Customer-centric mindset with a focus on service excellence.

About the Client

A leading FMCG organization

Industry

BPO & KPO Services

Minimum Experience:

5+ years

Additional Skills:

  • Customer Service
  • Order Management
  • General Trade
  • Modern Trade
  • E-commerce channels
  • SAP

No of open positions:

1

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