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Our client, a global leader in Energy Management and Automation, is seeking Consultant Manager – Service Operations.
Scope of Work:
Represent Service Operations in Bangladesh across all Business Units – Secure Power, Power Products, Power Systems, and Industry.
Act as the key point of contact for service-related matters and ensure seamless coordination across stakeholders.
Drive high levels of customer satisfaction through continuous engagement and proactive support.
Ensure response and resolution timelines are adhered to as per defined service standards.
Manage and oversee a network of CSS partners, ensuring their KPIs and performance metrics remain on track.
Monitor service performance, identify gaps, and implement corrective actions where required.
Strong stakeholder and customer management skills
Experience in service operations and partner management
Ability to track KPIs and drive performance improvements
Good communication and coordination skills
A leading global specialist in energy management and automation
Electricial Utilities and Power Producers
12+ years
1
12 months
12+ years
On-Site - Dhaka
12 months
10+ years
On-Site - Mumbai
12 months
10+ years
On-Site - Mumbai
12 months
31+ years
On-Site - Singapore
12 months
5+ years
On-Site - Delhi
12 months
12+ years
Hybrid - Delhi
12 months
3+ years
Remote - Mumbai, Delhi, Kolkata, Chennai, Bengaluru, Pune, Hyderabad
12 months
15+ years
Remote - Mumbai
12 months
15+ years
Remote - Mumbai
12 months
15+ years
On-Site - Dhaka
12 months
15+ years
On-Site - Dhaka
12 months
20+ years
On-Site - Dhaka
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