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Consultant - Quality Assurance and R&D

  • Full Time
  •  On-Site - Mumbai / Navi Mumbai
  • 12 months
  • Project posted on: 19/06/2024

Consultant - Quality Assurance and R&D

  • Manufacturing/Operations
  • Manufacturing oversight
  • Quality assurance
  • Process Engineering / Process excellence

On-Site - Mumbai / Navi Mumbai

Full Time

12 months

 19/06/2024

Assignment Details

1. Defining quality standards and metrics for various functions and line-of-services, based on best practices
2. Developing a Quality Management system (QMS) that will help us get to , best in class service delivery and customer experience
3. Establishing a plan to ensure quality definitions are understood across all levels
4. Defining a governance structure for ensuring adherence to the defined
processes – escalation matrix and DOAs.
5. Identifying mechanisms to check if defined quality of services, delivered to customer or not, and if not a system to raise a red-flag

Skills Required

Skills required:
1) Strong experience in designing the Quality standards and governing mechanism for all processes
2) Certification of quality control is a strong advantage (Six Sigma, ISO etc)
3) Experience of handling QA vertical and/or team in a multi location service industry
4) Experience of having worked in the quality and customer service functions of large service delivery organisations such as Insurance, Telecom, etc
5) An analytical mind that intuitively understands data
6) A solution centric mind that works for the customer
7) Excellent numerical skills and understanding of data analysis/statistical methods
8) Personal effectiveness – planning, time management, process orientation
9) Strategic mind that is able to think long term

About the Client

A Leading Global FMCG Firm

Industry

FMCG

Minimum Experience:

20+ years

Additional Skills:

  • Total Quality Management (TQM)
  • Tracking and Reporting
  • Process Automation
  • Operations Management
  • Quality Control
  • Good Manufacturing Practices (GMP)
  • Quality Assurance
  • Plant Maintenance

No of open positions:

1

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