Assignment Details
Our client, a leading global mining group that focuses on finding, mining and processing the Earth's mineral resources is looking to engage with Consultant - Advisor Tool Admin(Sharepoint Developer).
Tool Admins is responsible designing and administering industry-standard BPM tools, providing training and support to end- users, integrating domain expertise for process alignment, and enhancing tool functionalities to optimize business
processes. This role requires experience in system administration with BPM tools, prior experience in Finance, Employee Services, or P2P domain, and strong expertise in incident management, configuration, and user access provisioning.
What would you be responsible for:
• Design and Develop - Knowledge Management Site / Page
• Collaborate with stakeholders to understand business requirements and assist in the selection and implementation of new knowledge management tools.
• Build the required content in Sharepoint or any other identified tool covering design, functionality and content.
• Knowledge management Tool Administration:
• Collaborate with stakeholders to understand business requirements and assist in the selection and implementation of new knowledge management tools.
• Configure and customize tools to align with group services processes and user needs.
• Administer user accounts, permissions, and access rights for the tools, ensuring security and data integrity. Monitor system performance and troubleshoot issues promptly.
• Provide user support and training on tool functionalities to enable effective usage. Address user inquiries and technical issues to ensure a smooth user experience.
• Coordinate tool upgrades and maintenance activities in collaboration with IT and vendor partners.
• Documentation and Knowledge Sharing:
• Maintain comprehensive documentation of tool configurations, processes, and support procedures.
• Share knowledge and best practices with users to enhance tool utilization.
• Individual Development:
• Participate in cross-functional projects related to compliance and risk management.
• Seek professional growth to stay informed about knowledge management tools and techniques
Location - Gurgaon
Skills Required
Qualifications:
• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 4+ years of proven experience as a Sharepoint developer with experience on designing and developing the app and industry standard knowledge tools such as Sharepoint.
• Prior experience preferred in the Shared Services domain
• Proficiency in graphic / web design with hands on development of interactive / user friendly content.
• Experience in managing content design and interactive training tool (audio visual based)
• Understanding of incident management, swiftly identifying and resolving tool related issues to minimize downtime.
• Solid expertise in user access provisioning, ensuring data security and appropriate role-based access.
• Strong grasp of configuration management principles, making necessary adjustments to optimize tool performance.
• Excellent problem-solving skills, with the ability to provide timely and effective first-level support to end-users.
• Experience conducting training sessions to educate users on BPM tool functionalities and best practices.
• Familiarity with the latest trends and developments in BPM tools and related technologies.
Good to have SAP Enabler and Power BI.
Share
12 month(s)
5+ years 
Remote
