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- Dependencies related to global services to be incorporated in local planning
(e.g. global Apps, global programs etc.).
- Local Services exits should be in sync for all work-streams as much as
possible.
- All local Services to be considered (i.e. no stranded services).
- Migration impacts from an end-user perspective are to be limited and clearly
communicated.
- Optimise Existing TSA ( Transition Service Agreement) Exit cost ramp-down
for local services
- Coordinate the-in country delivery of all Transition Service Agreement Exit
work-streams at a wave/country level in line with recognised best practice
methodology (managing risk, governance, quality assurance, issue resolution,
reporting) , where the successful implementation of service resource skills
and processes are critical
- Act as the central, responsible manager for all transition activities for the
wave/country
- Manage day to day Transition Service Agreement project communication both
within the Enterprise and all other stakeholders and produce relevant reports
accurately and in a timely manner at the agreed frequency.
- Coordinate with the wider Deployment team involving additional resources,
internal technical resource, 3rd party suppliers, account team members and
country stakeholders
- Interface with 3rd party suppliers, involving agreement, planning, timelines,
and quality of deliverables
- Produce detailed project plans to manage interdependencies, ensuring a
realistic and achievable path is in place to achieve wave/country Transition
exit objectives according to the target dates .
- Adhere to relevant escalation processes to escalate resource issues, delayed
project phases, missed deadlines and other planning issues that are posing a
serious risk or issue to the achievement of Transition exit objectives .
- Create and effectively manage all relevant stakeholders, incorporating all
project work-streams necessary to achieve wave/country Transition Service
Agreement Exit objectives.
- Monitor the wave/country deployment progress ensuring issues are resolved
in a timely manner, and the appropriate corrective actions are implemented .
- Review the outcomes of each country/wave deployment to determine any
corrective actions that could be taken for future country/waves and to improve
overall delivery.
- High level of flexibility, creativity and dependability required, and strong
organisational and workload prioritisation skills required.
- Master/Bachelor’s degree in any discipline or 8+ years of experience in IT
Transition & Transformation or Service Delivery Operations.
- Proven experience in repeated implementation of successful corporate level
end user support programs; strong ownership and leadership demonstrated
with a success track over previous assignments.
- Strong reactive and proactive mindset to establish a sense-of-urgency to
remediate and at the same time identify and eradicate root-causes of the
issue for future deployments.
- Extensive people and remote team management experience required, proven
track record of mentoring and coaching team members .
- Experience with managing vendors; IT supplier selection, contract negotiation
and RFP process.
- Good knowledge of ITSM tools (ServiceNow), MS Office Products, ITIL, Lean
Six Sigma
- Ability to communicate across all levels of the organisation, technical and non-
technical audiences, to convey IT information and processes in a clear and
concise fashion with business writing and presentation skills in English.
- If you are a motivated self-starter who has a passion for excellence and
values education, integrity, innovation, and success, this is a role for you!
Software Products & Services
25+ years
1
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benchmark from a orior projects.
IT Services & Consulting
6 month(s)
8+ years
Remote
IT Services & Consulting
3 month(s)
10+ years
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IT Services & Consulting
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Professional Services - Consulting
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10+ years
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Electricial Utilities and Power Producers
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IT Services & Consulting
6 month(s)
10+ years
On-Site
IT Services & Consulting
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Hybrid
Electricial Utilities and Power Producers
3 month(s)
5+ years
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IT Services & Consulting
4 month(s)
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Electricial Utilities and Power Producers
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Electricial Utilities and Power Producers
12 month(s)
3+ years
Hybrid
Development/Not-for-Profit
12 month(s)
10+ years
On-Site
More than 3000 clients rely on Flexing It today
We host both full-time & part-time projects from top clients for 100+ skill categories. We also help connect experts like you with clients for short consultation calls called Flexperts
You just need to create a ‘boutique firm’ account during the registration process. The rest of the application process remains the same.
Our freelancers fee benchmarking tool, FeeBee helps our freelancers and consultants find out what their peers charged for similar projects. Built on 600K+ verified benchmarks, registered users get unlimited access to it.
As a freelancing platform, we do not provide permanent positions or full-time job to our consultant network.
Flexing It will be involved end to end right from contracts to invoicing. Once you are finalized, your payment details are transparently laid out in your contract terms with your client and our team actively liaises with the client finance team to ensure timely payments.
We do not charge any fee or commission from you. Your fee quote will be paid out to you in full as per your project contract.
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