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Project Details

Senior Account Manager- Consulting and International Clients

Flexing It

 Mumbai / Navi Mumbai, Delhi / NCR, Kolkata, Chennai, Bangalore, Pune, Hyderabad

Posted on:  27/10/2021

Cinque Terre

Starts on:  8/11/2021


Service Operations & Delivery


Frontline customer engagement, Delivery Lead, Project management support, Key account management, Customer experience,


BPO, KPO services

Company Details

A High Growth B2B Startup

Assignment Details

We are looking for a Senior Account Manager to manage Consulting and International clients for us: key responsibilities would entail:

• Account management & BD support
o Own and build strong relationships with key clients assigned which would primarily be the big consulting firms and international firms. This will include staying in regular touch with clients, updating them on new products and services
o Thinking through ideas to expand Flexing It’s work in each key account — mapping businesses where we aren’t present, identifying priorities for the client
o Develop quarterly and monthly plans by client and take ownership for revenue targets for the assigned accounts
o Represent Flexing It externally and undertake calls and presentations with new clients
o Drive targeted BD initiatives - by sector or by client type — over and above key account management responsibilities

• Client support for projects
o Understanding requirements of organizations and guiding Manager and associates on leveraging the platform to find the perfect fit consultants (guidance on ideal profile, making optimal use of the technology)
o Reviewing the shortlist of consultants for a project and sharing those with the client
o Supporting associates where needed on consultant interaction for negotiation on fees etc
o Staying in touch with clients for query resolution and any support required

• Cross-cutting initiatives
o Own and drive cross team projects from time-to-time which could include driving specific partnerships, taking the lead on a product/tech related process, etc.,

Skills Required

Self-starter with high energy — solid experience in a fast-growing startup will be a plus
Solid analytical and problem-solving skills

Proficient with MS Excel and Power Point

12+ years of relevant work experience, preferably in a B2B setting

Operations and Account Management experience with large corporates is a must

Strong communication and inter-personal skills

Personal and professional integrity

Assignment Duration

6 month(s)

Capacity Required

Full Time

No. of Positions


Nature of Work

Both (On-site & Remote)

Profile Requirements

Experience: 12+ years

Qualification : Post Graduate or Higher

fleXpertise required

operations client support process improvementkey account managementSLAaccount management


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