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Senior Account Manager- Consulting and International Clients

  • Full Time
  •  Hybrid - Mumbai / Navi Mumbai
  • 6 months
  • Project posted on: 27/10/2021

Senior Account Manager- Consulting and International Clients

  • Service Operations & Delivery
  • Frontline customer engagement
  • Delivery Lead
  • Project management support

Hybrid - Mumbai / Navi Mumbai, Delhi / NCR, Kolkata, Chennai, Bangalore, Pune, Hyderabad

Full Time

6 months

 27/10/2021

Assignment Details

We are looking for a Senior Account Manager to manage Consulting and International clients for us: key responsibilities would entail:

• Account management & BD support
o Own and build strong relationships with key clients assigned which would primarily be the big consulting firms and international firms. This will include staying in regular touch with clients, updating them on new products and services
o Thinking through ideas to expand Flexing It’s work in each key account — mapping businesses where we aren’t present, identifying priorities for the client
o Develop quarterly and monthly plans by client and take ownership for revenue targets for the assigned accounts
o Represent Flexing It externally and undertake calls and presentations with new clients
o Drive targeted BD initiatives - by sector or by client type — over and above key account management responsibilities

• Client support for projects
o Understanding requirements of organizations and guiding Manager and associates on leveraging the platform to find the perfect fit consultants (guidance on ideal profile, making optimal use of the technology)
o Reviewing the shortlist of consultants for a project and sharing those with the client
o Supporting associates where needed on consultant interaction for negotiation on fees etc
o Staying in touch with clients for query resolution and any support required

• Cross-cutting initiatives
o Own and drive cross team projects from time-to-time which could include driving specific partnerships, taking the lead on a product/tech related process, etc.,

Skills Required

Self-starter with high energy — solid experience in a fast-growing startup will be a plus
Solid analytical and problem-solving skills

Proficient with MS Excel and Power Point

12+ years of relevant work experience, preferably in a B2B setting

Operations and Account Management experience with large corporates is a must

Strong communication and inter-personal skills

Personal and professional integrity

About the Client

A High Growth B2B Startup

Industry

BPO & KPO Services

Minimum Experience:

12+ years

Additional Skills:

  • account management
  • SLA
  • key account management
  • operations
  • client support
  • process improvement

No of open positions:

2

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