Flexing It
Mumbai / Navi Mumbai, Delhi / NCR, Kolkata, Chennai, Bangalore, Pune, Hyderabad
Posted on: 27/10/2021
Starts on: 8/11/2021
Service Operations & Delivery
Frontline customer engagement, Delivery Lead, Project management support, Key account management, Customer experience,
BPO, KPO services
A High Growth B2B Startup
We are looking for a Senior Account Manager to manage Consulting and International clients for us: key responsibilities would entail:
• Account management & BD support
o Own and build strong relationships with key clients assigned which would primarily be the big consulting firms and international firms. This will include staying in regular touch with clients, updating them on new products and services
o Thinking through ideas to expand Flexing It’s work in each key account — mapping businesses where we aren’t present, identifying priorities for the client
o Develop quarterly and monthly plans by client and take ownership for revenue targets for the assigned accounts
o Represent Flexing It externally and undertake calls and presentations with new clients
o Drive targeted BD initiatives - by sector or by client type — over and above key account management responsibilities
• Client support for projects
o Understanding requirements of organizations and guiding Manager and associates on leveraging the platform to find the perfect fit consultants (guidance on ideal profile, making optimal use of the technology)
o Reviewing the shortlist of consultants for a project and sharing those with the client
o Supporting associates where needed on consultant interaction for negotiation on fees etc
o Staying in touch with clients for query resolution and any support required
• Cross-cutting initiatives
o Own and drive cross team projects from time-to-time which could include driving specific partnerships, taking the lead on a product/tech related process, etc.,
Self-starter with high energy — solid experience in a fast-growing startup will be a plus
Solid analytical and problem-solving skills
Proficient with MS Excel and Power Point
12+ years of relevant work experience, preferably in a B2B setting
Operations and Account Management experience with large corporates is a must
Strong communication and inter-personal skills
Personal and professional integrity
6 month(s)
Full Time
2
Both (On-site & Remote)
Experience: 12+ years
Qualification : Post Graduate or Higher
key account managementoperations SLAprocess improvementaccount management client support
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Flexing It Services Pvt. Ltd., S - 211, Second Floor, Greater Kailash Part 2, New Delhi 110048, Delhi, India
info@flexingit.com |
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