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Technical Writer

  • Full Time
  •  On-Site - Bangalore
  • 12 months
  • Project posted on: 14/06/2024

Technical Writer

  • Creative/Design Services
  • Writing /editing- other
  • Production of content
  • Content Writing

On-Site - Bangalore, Pune, Hyderabad

Full Time

12 months

 14/06/2024

Assignment Details

(Seeking Only Women candidates)

Scope:
To capture, document, and leverage the tacit knowledge of retired employees and senior personnel within our ISCM framework.
• By listening to employees' experiences and insights, the project endeavors to translate them into actionable case studies and use cases to populate a database of best practices and explicit documents.
• To listen from the senior employees and document the discussions / outcome in a readable format for future reference.

Key Responsibilities:

1. Engage retired employees and senior employees to extract their tacit knowledge and experiences.
2. Comprehensive documentation of tacit knowledge obtained through interviews, shadowing sessions, and other knowledge transfer methods. This documentation will include detailed explanations, step-by-step processes, troubleshooting techniques, and any other pertinent information deemed valuable to successors and current employees.
3. Document knowledge in the form of case studies, use cases, and best practice documents.
4. Develop resources based on the captured knowledge to facilitate knowledge transfer to new and existing employees. These materials may include manuals, guides, videos, or interactive modules tailored to different learning
styles and preferences.
5. Establish and maintain a centralized knowledge repository or database where captured knowledge will be stored, organized, and easily accessible to relevant stakeholders.
6. Develop standards and processes for documenting tacit
knowledge effectively, ensuring consistency, accuracy, and
usability of the captured information.

Location: Bangalore (Travels will be provided for Hosur)
Duration: 1 year
Capacity: Full time, onsite

Skills Required

● Bachelor's degree (BE) in a relevant field such as Mechanical /Electrical/Chemical with experience in conducting interviews, and knowledge-sharing sessions with stakeholders.
● Experience in knowledge management, technical content writing
●Experience in conducting interviews, workshops, or knowledge-sharing sessions with stakeholders.
●Familiarity with Manufacturing Jargons / principles and practices.
● Analytical skills - to identify, analyze, and synthesize tacit knowledge from various sources, including interviews, documents, and experiences.
● Documentation Proficiency - to create comprehensive and organized knowledge
repositories.
● Project management skills to coordinate knowledge-gathering activities and meet project deadlines.
● Proficiency in using software applications such as Microsoft Office Suite, SharePoint, or dedicated knowledge management platforms.
● Manufacturing concepts and Techniques Customer Service Support, empathy, guidance, and conflict Resolution

About the Client

A Leading Manufacturer of Fashion Accessories

Industry

Luxury Retail

Minimum Experience:

6+ years

Additional Skills:

  • Content Writer
  • Editing
  • Interview
  • Content Development
  • Project Management
  • Technical Writer
  • Proof reading

No of open positions:

1

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