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Project Details

Consultant - Process Excellence & Business Process Management

An Indian general insurance company

 Mumbai / Navi Mumbai, Delhi / NCR, Kolkata, Chennai, Bangalore, Pune, Hyderabad

Posted on:  20/04/2022

Cinque Terre

Starts on:  22/04/2022


Strategy and Business Development


Strategy development, Business planning processes, Program Management Support (PMO),



Company Details

An Indian general insurance company

Assignment Details

Our client, a Leading Insurance Firm from India is looking to engage with a consultant to help with Business process management and change management for operational processes such as New business/ Underwriting / buy online/ policy servicing / customer complaints/ Work flow / Ops Risk Management.
The resource would be a part of the PEX team driving “Business Process Management” Framework across organization. Creating Online SOP workflows, Change Management, Process Roll out and SOP management

Key Project Deliverables -

- Creation of version-controlled SOP repository
- Creation of online workflow for Process Change Management right from raising the request to completion of the change (inclusive of approvals
- Creation of Version change management tracker
- Launch formal Process Roll Out communication in standard template

Skills Required

- 5~10 years’ experience in the field of Life Insurance/BFSI Operations
- Graduate / Postgraduate (MBA) with a understanding of insurance/BFSI processes
- Hands on experience in creating process flows and Value stream Maps, documenting SOPs
- Hands on experience in creating SOP repositories on portals such as SharePoint, BPM etc
- Excellent writing skills
- Stakeholder management
- Good interpersonal skills

Assignment Duration

6 month(s)

Capacity Required

20+ Hrs/Week

No. of Positions


Nature of Work


Profile Requirements

Experience: 8+ years

Qualification : Graduate

fleXpertise required

SOP DevelopmentDigital transformationBusiness Process ExcellenceBusiness Intelligence Process ExcellenceBusiness & Financial ProjectionsDigital StrategiesResource PlanningCapex BudgetingProgram ManagementBusiness PlanningChange ManagementProcess ManagementChange Management Communications


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