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Project Details

Business Process Consultant- EdTech

An EdTech Startup

 Delhi / NCR

Posted on:  16/03/2021

Cinque Terre

Starts on:  1/04/2021


Service Operations & Delivery


Process optimization and transition management, Project management support, Customer experience,



Company Details

An EdTech Startup which helps prepare for Civil Services Examinations conducted by UPSC.

Assignment Details

Our client, an ed-tech firm, is looking to engage with a Business Process Consultant to map key business processes and develop a plan for adoption by users.

Responsibilities include:

1. Identifying the key business processes in consultation with the founders and senior team members - these will span how educators create and upload content, how users engage with the product, core sales processes, and back-end operational processes
2. Undertaking a detailed mapping of each process that outlines
- stages involved
- key tasks expected by stage
- metrics to track completeness and quality
3. Focusing on the teacher-related processes that guide them on how to make videos, upload on the platform, etc
4. Working with the IT team to enable automation (where appropriate)
5. Developing a plan for tracking the processes and also ensuring end-user training and adoption of the new processes
6. Helping launch the implementation of the processes, including communications to key users and stakeholder
7. Escalating critical issues to management or related teams for immediate resolutions.
8. Refining and finalizing the processes based on early implementation

Skills Required

1. Prior experience in an ed-tech startup is a huge plus.
2. The ability to handle critical situations with composure is required for this role.
3. Possess good communication skills, both written and verbal.
4. You can work with minimal supervision and multi-task effectively.

Assignment Duration

6 month(s)

Capacity Required

Full Time

No. of Positions


Nature of Work

Both (On-site & Remote)

Profile Requirements

Experience: 7+ years

Qualification: Graduate

fleXpertise required

Content ManagementKey salesTraining Tracking and ReportingBusiness ProcessingCustomer Managementedtech




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