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Project Details

Customer Success- Process Specialist

A leading skilling venture

 Mumbai / Navi Mumbai, Delhi / NCR, Kolkata, Chennai, Bangalore, Pune, Hyderabad

Posted on:  22/03/2022

Cinque Terre

Starts on:  31/03/2022

BROAD CATEGORY

Service Operations & Delivery

SUB CATEGORY

Frontline customer engagement, Process optimization and transition management, Customer experience,

INDUSTRY

IT Services & Consulting

Company Details

.

Assignment Details

Our client, a leading learning & skilling venture, is looking for independent consultants in the Customer Success- Process Specialist function who can help them deliver the following responsibilities :

- Develop an onboarding playbook for customers at scale.
- Develop and manage client portfolios.
- Understand how products implement and roll out processes across company
- Analyze customer data to improve customer experience.
- Improve onboarding processes.
- Mediate between clients and the organization.
- Handle and resolve customer requests and complaints.

Skills Required

- Exposure in c and Customer Success a must
- Someone who has got more than 5 years of experience in this role.
- Experience in communications, account management, or customer success.
- Strong verbal and written communication, strategic planning, and project management skills.

Assignment Duration

6 month(s)

Capacity Required

Full Time

No. of Positions

1

Nature of Work

Both (On-site & Remote)

Profile Requirements

Experience: 8+ years

Qualification : Graduate

fleXpertise required

customer successProcess standardizationProcess Specialist

ESTIMATED BUDGET (Total Budget)

-

 

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