Company Details

A leading private sector bank

Assignment Details

A leading private sector bank who is looking to onboard a consultant who can build digital solutions and journeys for the Gig Banking product suite targeted at customers who will be individuals. Someone who can ensure the solutions built are differentiated by creative technology and superior client experience which gives the business a competitive edge.

Key Responsibility :-

1. Product Focus and Business Building
- Define the digital requirements for the Gig vertical across the customers and partners
- Spearhead the digital lifecycle for the customers in delivering the products
- Build digital customer journeys for opening various products across savings account, current account, debit/credit cards, payment solutions, etc.
- Work closely with stakeholders across various product units to develop new journeys or customize the existing journeys towards Gig segment
- Identify vendor partners to co-create innovative products across financial and non- financial offerings relevant to this segment
- Design and deploy digital customer service strategy across digital channels
- Track industry trends and competition in Retail/SME banking space and undertake measures to ensure superior digital experience and delivery
- Co-ordinate with operations and technology stakeholders to streamline the onboarding and servicing activities for the customers

2. Technology
- Work with key stakeholders across the relevant product, BSG, IT, ISG, Digital Banking and other stakeholders on a regular basis to drive the below:
o conceptualize digital requirements
o develop the customer journeys
o ensure high quality UI/UX
o drive customer marketing campaigns and events
o drive training and related activities to create bank–wide awareness

3. Stakeholder Management
- Collaborate with internal business stakeholders including Customer and partner
acquisition teams, to solicit regular feedback, make necessary iterations, develop
segment specific initiatives, and provide the necessary support required.
- Working with operations and related teams to craft/reform processes as required
- Partnering with functional teams like marketing, legal, communications, compliance and others to undertake various activities associated with business building.
- Drive trainings, webinars, and interactive sessions with stakeholders for better
engagement and adoption of the solutions developed.

Skills Required

- 6+ years’ experience in product development, preferably on building digital banking solutions
- Exposure to FinTech/Banking, Technology, and/or Management Consulting with business building experience for 2+ years
- Understanding of Digital Technologies & future trends
- Knowledge in Banking and Fintech services
- Planning and Organizing Skills
- Collaboration with cross-fu