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Operations Consultant (Pharma Retail Chain)

  • 15-20 Hrs/Week
  •  Hybrid - Delhi / NCR
  • 6 months
  • Project posted on: 15/11/2021

Operations Consultant (Pharma Retail Chain)

  • Service Operations & Delivery
  • Frontline customer engagement
  • Process optimization and transition management
  • Delivery Lead

Hybrid - Delhi / NCR

15-20 Hrs/Week

6 months

 15/11/2021

Assignment Details

Our client, a Leading Indian Pharmacy Retail Chain is looking for a consultant for supply chain customer management/ experience operations as they plan on opening a number of new stores all across Delhi.

The consultant is expected to handle the supply management across all stores, help plan SOPs for smooth and better management of supplies.

Responsibilities :
- Create the company’s supply chain strategy
- Analyze data from shipping and delivering processes to find bottlenecks and other issues
- Evaluate and report on KPIs
- Monitor logistics to make sure they run smoothly
- Maintain supply chain inventory and records
- Train and guide employees
- Find cost-effective solutions for supply chain processes

They also want the consultant to :
- Track customer experiences across online and offline channels, devices, and touch-points.
- Identifying customer needs and taking proactive steps to maintain positive experiences.
- Performing product tests, evaluating after-sales and support services, and facilitating improvements.

Skills Required

- Excellent knowledge of supply chain processes
- Working experience of relevant software (e.g. SAP MM)
- Strong communication skills
- Excellent organizational and project management skills
- Attention to detail
- Creative problem-solving
- A strategic and analytical mind
- Extensive experience in gathering and interpreting customer experience information.
- Exceptional interpersonal skills and a client-centered approach.
- Great organizational and time management abilities.

About the Client

-

Industry

Drug Retail

Minimum Experience:

5+ years

Additional Skills:

  • Supply Management
  • Tracking and Reporting
  • Logistics
  • Operations Management
  • Operations
  • Capacity Planning
  • Plant Asset Management
  • Process Improvement
  • Customer Experience
  • Delivery Management
  • Supply Chain

No of open positions:

1

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