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Project Details

Consultant- Patient Experience Manager

A leading multinational pharmaceutical corporation

 Mumbai / Navi Mumbai

Posted on:  5/01/2023

Cinque Terre

Starts on:  27/03/2023


Strategy and Business Development


Strategy development, Program Management Support (PMO), Corporate Strategy,



Company Details

A leading multinational pharmaceutical corporation

Assignment Details

Our client, an American multinational pharmaceutical and biotechnology corporation, is looking to engage with a Consultant- Patient Experience Manager who will be a strong support partner for the Commercial organisation in executing,
measuring and monitoring effective solutions to provide a seamless patient experience through the customer journey.

Key responsibilities:
- Support the Studio Digital team in strategy design & execution of the projects related to patient journeys and experience.
- Owning multiple projects by ensuring timely achievement of milestones, visibility & regular updates to all stakeholders across internal & external partners.
- Scan the Market/ Competition landscape analysis to identify opportunity areas for continuous improvement in delivery of projects related to patient experience.
- Create frameworks & reporting dashboards to effectively measure and monitor key KPIs to create an insights- driven engagement strategy, across multiple communication channels to drive patient outreach.

Skills Required

• Graduate level degree from a reputed Indian / International institute is a must
• 4+ years relevant experience within the pharmaceutical industry or consulting/services/analytics ecosystem.
• Ability to work creatively in a fast-paced environment maintaining flexibility and changing priorities to meeting demanding timelines.
• Proven knowledge and experience in translating insights into project management & program design.
• Strong financial, analytical, and problem-solving skills with the ability to develop and articulate recommendations and solutions based on analysis.

Assignment Duration

12 month(s)

Capacity Required

Full Time

No. of Positions


Nature of Work

Both (On-site & Remote)

Profile Requirements

Experience: 2+ years

Qualification : Post Graduate or Higher

fleXpertise required

Project Management Market ResearchMarket AnalysisProgram DesignStrategy DesignStakeholder Management Patient Experience InsightsEngagement Strategy


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