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Project Details

Conversational Design Engineer (Artificial Intelligence)

A Leading Management Consultancy

 Mumbai / Navi Mumbai, Delhi / NCR

Posted on:  26/02/2021

Cinque Terre

Starts on:  1/03/2021

BROAD CATEGORY

Information Technology

SUB CATEGORY

Software Development - web technologies, ERP/CRM, Project/Program Management, Software architect, Product Management, Technology Management, Software Development - HTML, CSS,

INDUSTRY

IT Services & Consulting

Company Details

A Leading Management Consultancy

Assignment Details

A Top Tier Management Consultancy is looking for expertise to help them deploy a Conv. AI platform e.g., Kore (https://kore.ai/) for Customer Service (integrated into Contact Centre, Mobile App, Bot on website, etc.). Over time, the platform will be deployed enterprise-wide i.e. Marketing (outbound bot calls); HR (employee help); IT (help-desk) etc.

The work requires execution and deployment, across areas such as

(a) Defining full spectrum of enterprise-wide use cases and impact

(b) Defining the bot / virtual assistant personas for the enterprise, with personality, style, language, etc.

(c) Inputs into bot conversation design i.e. granular design of every voice / text interaction (will vary by channel)

(d) Full tech stack implementation, incl, integrations with Amazon, Google, etc. text-to-speech / speech-to-text to get milli-second latencies

- Conducting qualitative and quantitaive research on customers
- Prioritize customer intents for IVR & Chatbot
- Develop and test conversational flows, responses, etc.
- Conduct user experience testing on prototypes
- Refine user stories basis feedback

Skills Required

- Should have experience in designing of conversational flows & responses
- Should have supported 'design work' in implementation of Conv AI platforms at atleast 1-2 places
- 5-10 years of overall experience and can support client in implementation

Assignment Duration

6 month(s)

Capacity Required

Full Time

No. of Positions

1

Nature of Work

Remote

Profile Requirements

Experience: 5+ years

Qualification: Graduate

fleXpertise required

conversational flowsenterprise architecturebotchatbotfull stacktechnologyconversational AItext-to-speechArtificial Intelligence

ESTIMATED BUDGET

-

 

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