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Project Details

Expert - Customer Service Training

A leading learning platform for freelancers

 Mumbai / Navi Mumbai, Delhi / NCR, Kolkata, Chennai, Bangalore, Pune, Hyderabad, Agra, Ahmedabad , Allahabad, Tel Aviv, London, Paris, Frankfurt, Brussels, Barcelona, Amsterdam, Berlin

Posted on:  4/07/2019

Cinque Terre

Starts on:  18/07/2019

BROAD CATEGORY

Service Operations & Delivery

SUB CATEGORY

Frontline customer engagement, Delivery Lead, Customer experience,

INDUSTRY

Personal &Household Products

Company Details

A leading online e-learning platform for freelancers

Assignment Details

We are an e-learning platform for freelancers and are looking for an expert to help us on the topic - "How to Provide Outstanding Service". The main idea of the lesson is to learn the different aspects of customer service excellence and how it is evolving.

This would involve:
1. Kick off meeting with the team to understand requirements and align on tasks
2. Material building and Lesson Plan meetings
3. Final Delivery through video lessons - In case you want to only support in content creation and not delivery, that can be aligned on as well.

Overall, the client is looking at about 10 hours of total engagement; and the individual will be required to work remotely.

Skills Required

Skills:
1. In-depth knowledge about customer service practices; should be able to include a few case studies
2. Good interpersonal and communication skills
3. Experience with delivering trainings / content creation

Assignment Duration

less than 1 month(s)

Capacity Required

8-10 Hrs/Week

No. of Positions

1

Nature of Work

Remote

Profile Requirements

Experience: 10+ years

Qualification: Graduate

fleXpertise required

Customer ServiceRelationship ManagementTime ManagementProblem SolvingCommunicationCustomer EngagementCustomer Service ExcellenceCRM

ESTIMATED BUDGET

-

 

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