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India Customer Success Consultant

  • Full Time
  •  Hybrid - Delhi / NCR
  • 3 months
  • Project posted on: 22/01/2021

India Customer Success Consultant

  • Strategy and Business Development
  • Strategy development
  • Business development

Hybrid - Delhi / NCR

Full Time

3 months

 22/01/2021

Assignment Details

Our client a leading Japanese education MNC is now planning to enter India in the K12 education space from Academic Year 2021-2022, serving some of the leading schools through a Proof of Concept (PoC) on the core student assessment and study support offering.
They are looking for a high performing consultant to work in a ‘Customer Success Role’. The role requires the professional to work with the team to successfully roll-out the PoC at the partner schools. Specifically, the person should be:-
• Comfortable working with the management, principals, teachers, students and parents in the partner schools; and ensuring we achieve superior customer satisfaction. This may mean helping roll-out student assessments with the teachers, facilitating counselling sessions for action planning with teachers based on the assessment results, providing handholding support to the teachers and management to execute the action plan, organizing overall PoC review with the management on a regular basis.
• Working with the content and product teams in Japan to provide feedback from the schools on required refinements. Also, provide a view on what product value additions could help achieve greater impact. In addition, working with 3rdparties (e.g. other teachers/experts in India) to validate content before it is discussed with the schools.
• Adept at building and maintaining client relationships at multiple levels (e.g. administration, teachers, principal, management at the PoC schools).

Skills Required

We are looking for a professional who has
a). Passion for education transformation and a business mindset at the same time
b). Around 3-4 years of professional experience either with a premier strategy consulting firm or a leading B2B education/edtech company serving schools in a similar role
c).Undergrad/grad degree from a top tier University in India/outside

About the Client

A leading Japanese education MNC focusing on correspondence education and publishing

Industry

Education & Educational Services

Minimum Experience:

8+ years

Additional Skills:

  • Edtech
  • Strategy Consulting
  • K12
  • Customer success
  • Client Servicing
  • Educational Transformation
  • Strategy and Development

No of open positions:

1

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