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Consultant to support designing of Loyalty Program

  • 20+ Hrs/Week
  •  Remote - Mumbai / Navi Mumbai
  • 1 months
  • Project posted on: 27/07/2022

Consultant to support designing of Loyalty Program

  • Marketing
  • Analytics/CRM
  • Customer Loyalty & Retention

Remote - Mumbai / Navi Mumbai, Delhi / NCR, Kolkata, Chennai, Bangalore, Pune, Hyderabad

20+ Hrs/Week

1 months

 27/07/2022

Assignment Details

Our client is a leading International Investment Firm and they are looking to engage with a consultant who can help them conceptualise the product and the software for the loyalty program.

Key Responsibilities :-
- To manage and develop loyalty programs for the different market segments based on their value segmentation.
- Understand issuers and merchants business needs related to loyalty solutions.
- Work closely with the customer touch points managers (call center, sales managers, etc) to develop processes related to the loyalty programs.
- Supervise and co-ordinate with the loyalty program account managers any marketing initiatives that will enhance customer experience with our loyalty program
- Aware of global loyalty programmes within the industry.

Skills Required

- Should have hands on experience in developing loyalty programs
- Strong analytical and organisational skills, ability to work in a team.
- Excellent interpersonal and cross cultural communication skills.
- Excellent networking and stakeholder management skills, and a good network of contacts with key stakeholders.

About the Client

A leading International Investment Fund

Industry

IT Services & Consulting

Minimum Experience:

8+ years

Additional Skills:

  • CRM (Customer relationship management) systems
  • Loyalty Program
  • Customer Engagement
  • Consulting
  • Customer Retention
  • Analytics

No of open positions:

1

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