A leading FMCG company
Mumbai / Navi Mumbai
Posted on: 2/08/2022
Starts on: 23/08/2022
Service Operations & Delivery
Frontline customer engagement, Process optimization and transition management, Delivery Lead, Project management support, SOP planning, Customer experience, Robotics Process Automation,
Ecommerce/Online Retail
A leading FMCG company
Our Client, a leading FMCG company is looking for a Last Mile executive, following would be the key deliverables :-
- As a Last Mile Executive, you will be responsible for delivery performance and servicing customers concerns
from all online and offline channels through a dedicated call center. Your key responsibilities would be as
below.
- Ensuring great customer experience through order fulfilment and on time deliveries
- Manage warehousing and delivery partners with meaningful and relevant metrics
- Coordinate with warehousing and delivery partner to ensure excellent performance.
- Leading Customer Service Team: You will lead the entire customer service team. You will manage their operations & design systems for improving everyday performance
- Generating Customer Insights: You will draw insights about Ushop shoppers & work with the larger team on
solving key customer pain-points
- Driving stakeholders: In Ushop we work with multiple stakeholders to drive business functions. Apart from
leading our customer service team, you’ll also be directly driving our last-mile delivery partners to ensure better
customer experience.
- An MBA/Master’s degree with a minimum of 2 years’ experience in a Logistics and Call Centre management in Ecommerce, Retail or Banking industry will be preferred.
- Ability to collaborate and run networks with multiple teams and stakeholders (internal and external)
- Comfortable with a dynamic and agile working environment similar to a start up
- Good interpersonal skills
- Experience is handling marketing budgets would be an advantage
- Experience of jobs involving an active listening & solutions-oriented mindset
- Technical aptitude and ability to learn web-based tools
- Looking for talent with owner’s mindset, passion, and agility
6 month(s)
Full Time
1
On-Site
Experience: 3+ years
Qualification : Graduate
Logistics Performance managementOperations Last Mile Deliveryd2cCustomer service Customer executiveCustomer experience
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