loder
SHARE THIS PROJECT

Project Details

Consultant- Last Mile Delivery

A leading FMCG company

 Mumbai / Navi Mumbai

Posted on:  2/08/2022

Cinque Terre

Starts on:  23/08/2022

BROAD CATEGORY

Service Operations & Delivery

SUB CATEGORY

Frontline customer engagement, Process optimization and transition management, Delivery Lead, Project management support, SOP planning, Customer experience, Robotics Process Automation,

INDUSTRY

Ecommerce/Online Retail

Company Details

A leading FMCG company

Assignment Details

Our Client, a leading FMCG company is looking for a Last Mile executive, following would be the key deliverables :-

- As a Last Mile Executive, you will be responsible for delivery performance and servicing customers concerns
from all online and offline channels through a dedicated call center. Your key responsibilities would be as
below.
- Ensuring great customer experience through order fulfilment and on time deliveries
- Manage warehousing and delivery partners with meaningful and relevant metrics
- Coordinate with warehousing and delivery partner to ensure excellent performance.
- Leading Customer Service Team: You will lead the entire customer service team. You will manage their operations & design systems for improving everyday performance
- Generating Customer Insights: You will draw insights about Ushop shoppers & work with the larger team on
solving key customer pain-points
- Driving stakeholders: In Ushop we work with multiple stakeholders to drive business functions. Apart from
leading our customer service team, you’ll also be directly driving our last-mile delivery partners to ensure better
customer experience.

Skills Required

- An MBA/Master’s degree with a minimum of 2 years’ experience in a Logistics and Call Centre management in Ecommerce, Retail or Banking industry will be preferred.
- Ability to collaborate and run networks with multiple teams and stakeholders (internal and external)
- Comfortable with a dynamic and agile working environment similar to a start up
- Good interpersonal skills
- Experience is handling marketing budgets would be an advantage
- Experience of jobs involving an active listening & solutions-oriented mindset
- Technical aptitude and ability to learn web-based tools
- Looking for talent with owner’s mindset, passion, and agility

Assignment Duration

6 month(s)

Capacity Required

Full Time

No. of Positions

1

Nature of Work

On-Site

Profile Requirements

Experience: 3+ years

Qualification : Graduate

fleXpertise required

Logistics Performance managementOperations Last Mile Deliveryd2cCustomer service Customer executiveCustomer experience

ESTIMATED BUDGET

-

 

info@flexingit.com | Terms of use | Privacy policy | Contact us
©2018 Flexing It® Services Private Limited. All Rights Reserved.

This website uses cookies to ensure you get the best experience on our website. By continuing to use this site, you agree to our cookie   & privacypolicy.Accept