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Our Client, a leading FMCG company is looking for a Last Mile executive, following would be the key deliverables :-
- As a Last Mile Executive, you will be responsible for delivery performance and servicing customers concerns
from all online and offline channels through a dedicated call center. Your key responsibilities would be as
below.
- Ensuring great customer experience through order fulfilment and on time deliveries
- Manage warehousing and delivery partners with meaningful and relevant metrics
- Coordinate with warehousing and delivery partner to ensure excellent performance.
- Leading Customer Service Team: You will lead the entire customer service team. You will manage their operations & design systems for improving everyday performance
- Generating Customer Insights: You will draw insights about Ushop shoppers & work with the larger team on
solving key customer pain-points
- Driving stakeholders: In Ushop we work with multiple stakeholders to drive business functions. Apart from
leading our customer service team, you’ll also be directly driving our last-mile delivery partners to ensure better
customer experience.
- An MBA/Master’s degree with a minimum of 2 years’ experience in a Logistics and Call Centre management in Ecommerce, Retail or Banking industry will be preferred.
- Ability to collaborate and run networks with multiple teams and stakeholders (internal and external)
- Comfortable with a dynamic and agile working environment similar to a start up
- Good interpersonal skills
- Experience is handling marketing budgets would be an advantage
- Experience of jobs involving an active listening & solutions-oriented mindset
- Technical aptitude and ability to learn web-based tools
- Looking for talent with owner’s mindset, passion, and agility
A leading FMCG company
Ecommerce/Online Retail
3+ years
1
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More than 3000 clients rely on Flexing It today
We host both full-time & part-time projects from top clients for 100+ skill categories. We also help connect experts like you with clients for short consultation calls called Flexperts
You just need to create a ‘boutique firm’ account during the registration process. The rest of the application process remains the same.
Our freelancers fee benchmarking tool, FeeBee helps our freelancers and consultants find out what their peers charged for similar projects. Built on 600K+ verified benchmarks, registered users get unlimited access to it.
As a freelancing platform, we do not provide permanent positions or full-time job to our consultant network.
Flexing It will be involved end to end right from contracts to invoicing. Once you are finalized, your payment details are transparently laid out in your contract terms with your client and our team actively liaises with the client finance team to ensure timely payments.
We do not charge any fee or commission from you. Your fee quote will be paid out to you in full as per your project contract.
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