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Project Details

Consultant- Last Mile Delivery

A leading FMCG company

 Mumbai / Navi Mumbai

Posted on:  2/08/2022

Cinque Terre

Starts on:  23/08/2022

BROAD CATEGORY

Service Operations & Delivery

SUB CATEGORY

Frontline customer engagement, Process optimization and transition management, Delivery Lead, Project management support, SOP planning, Customer experience, Robotics Process Automation,

INDUSTRY

E-commerce/Online Retail

Company Details

A leading FMCG company

Assignment Details

Our Client, a leading FMCG company is looking for a Last Mile executive, following would be the key deliverables :-

- As a Last Mile Executive, you will be responsible for delivery performance and servicing customers concerns
from all online and offline channels through a dedicated call center. Your key responsibilities would be as
below.
- Ensuring great customer experience through order fulfilment and on time deliveries
- Manage warehousing and delivery partners with meaningful and relevant metrics
- Coordinate with warehousing and delivery partner to ensure excellent performance.
- Leading Customer Service Team: You will lead the entire customer service team. You will manage their operations & design systems for improving everyday performance
- Generating Customer Insights: You will draw insights about Ushop shoppers & work with the larger team on
solving key customer pain-points
- Driving stakeholders: In Ushop we work with multiple stakeholders to drive business functions. Apart from
leading our customer service team, you’ll also be directly driving our last-mile delivery partners to ensure better
customer experience.

Skills Required

- An MBA/Master’s degree with a minimum of 2 years’ experience in a Logistics and Call Centre management in Ecommerce, Retail or Banking industry will be preferred.
- Ability to collaborate and run networks with multiple teams and stakeholders (internal and external)
- Comfortable with a dynamic and agile working environment similar to a start up
- Good interpersonal skills
- Experience is handling marketing budgets would be an advantage
- Experience of jobs involving an active listening & solutions-oriented mindset
- Technical aptitude and ability to learn web-based tools
- Looking for talent with owner’s mindset, passion, and agility

Assignment Duration

6 month(s)

Capacity Required

Full Time

No. of Positions

1

Nature of Work

On-Site

Profile Requirements

Experience: 3+ years

Qualification : Graduate

fleXpertise required

Last Mile Deliveryd2cPerformance managementLogistics Customer experienceOperations Customer service Customer executive

ESTIMATED BUDGET

-

 

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