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Our client , a leading management consultancy, wants to engage with a Senior Expert with significant experience in CRM and After Sales Service in Consumer Appliances segment in India.
Scope:
> 1-2 hour conversations to help develop a strong point of view on potential improvement in customer lifecycle management and after sales service (topline and consumer experience improvement, delivery models) for a particular consumer appliances company in India.
> Collaborate on analysis, provide external benchmarks, industry best practices and possible travel during 1-2 presentations / brain-storming sessions.
> Reach out to his/her strong network to be able to answer questions that the client may have related to industry benchmarks or best practices
The project would require a support of 20+ hours over the next month.
1. In-dept knowledge and experience the the After Sales FMCD sector
2. Strong research and analytical skills
3. Professional judgment and discretion that comes from years of experience in the field of CRM and After Sales
4. Advanced communication and interpersonal skills
A leading consulting firm
Household Appliances and Durable Goods
15+ years
1
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