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Project Details

CRM and After Sales Service Consultants- Consumer Durables

A Leading Consulting Firm

 Mumbai / Navi Mumbai, Delhi / NCR, Kolkata, Chennai, Bangalore, Pune, Hyderabad

Posted on:  9/03/2020

Cinque Terre

Starts on:  25/03/2020

BROAD CATEGORY

Service Operations & Delivery

SUB CATEGORY

Frontline customer engagement, Key account management, Customer experience,

INDUSTRY

Household appliances and goods - durable

Company Details

A leading consulting firm

Assignment Details

Our client , a leading management consultancy, wants to engage with a Senior Expert with significant experience in CRM and After Sales Service in Consumer Appliances segment in India.

Scope:
> 1-2 hour conversations to help develop a strong point of view on potential improvement in customer lifecycle management and after sales service (topline and consumer experience improvement, delivery models) for a particular consumer appliances company in India.

> Collaborate on analysis, provide external benchmarks, industry best practices and possible travel during 1-2 presentations / brain-storming sessions.

> Reach out to his/her strong network to be able to answer questions that the client may have related to industry benchmarks or best practices

The project would require a support of 20+ hours over the next month.

Skills Required

1. In-dept knowledge and experience the the After Sales FMCD sector
2. Strong research and analytical skills
3. Professional judgment and discretion that comes from years of experience in the field of CRM and After Sales
4. Advanced communication and interpersonal skills

Assignment Duration

less than 1 month(s)

Capacity Required

8-10 Hrs/Week

No. of Positions

1

Nature of Work

Remote

Profile Requirements

Experience: 15+ years

Qualification: Graduate

fleXpertise required

After Sales ServiceConsumer DurablesHome AppliancesCRMFMCD

ESTIMATED BUDGET (Total Budget)

-

 

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