A global management consulting firm
Mumbai / Navi Mumbai, Delhi / NCR, Kolkata, Chennai, Bangalore, Pune, Hyderabad
Posted on: 5/08/2021
Starts on: 12/08/2021
Service Operations & Delivery
Frontline customer engagement, Process optimization and transition management, Project management support, Key account management, Customer experience,
Banking
A global management consulting firm
Our client is a global management consulting firm and are looking to engage with a Consultant to help build customer journeys and deliver experience.
Key Responsibilities :-
- Think through a customer journey for a financial services product delivered digitally e.g., KYC process, DSCs
- Identify potential pain points and how those could be addressed
- Help identify improvements in the customer support model for the client (including call centre operations)
- Ability to interpret and evaluate information and make authoritative recommendations.
- Ability to think conceptually and creatively in order to continually develop functional area.
- Experience in customer journey management, digital and communications.
2 month(s)
20+ Hrs/Week
1
Both (On-site & Remote)
Experience: 10+ years
Qualification : Graduate
Customer SupportCustomer serviceCustomer journey
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