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Project Details

Consultant to help build customer journeys and deliver experience

A global management consulting firm

 Mumbai / Navi Mumbai, Delhi / NCR, Kolkata, Chennai, Bangalore, Pune, Hyderabad

Posted on:  5/08/2021

Cinque Terre

Starts on:  12/08/2021

BROAD CATEGORY

Service Operations & Delivery

SUB CATEGORY

Frontline customer engagement, Process optimization and transition management, Project management support, Key account management, Customer experience,

INDUSTRY

Banks

Company Details

A global management consulting firm

Assignment Details

Our client is a global management consulting firm and are looking to engage with a Consultant to help build customer journeys and deliver experience.

Key Responsibilities :-
- Think through a customer journey for a financial services product delivered digitally e.g., KYC process, DSCs
- Identify potential pain points and how those could be addressed
- Help identify improvements in the customer support model for the client (including call centre operations)

Skills Required

- Ability to interpret and evaluate information and make authoritative recommendations.
- Ability to think conceptually and creatively in order to continually develop functional area.
- Experience in customer journey management, digital and communications.

Assignment Duration

2 month(s)

Capacity Required

20+ Hrs/Week

No. of Positions

1

Nature of Work

Both (On-site & Remote)

Profile Requirements

Experience: 10+ years

Qualification : Graduate

fleXpertise required

Customer serviceCustomer journeyCustomer Support

ESTIMATED BUDGET

-

 

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