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Project Details

Expert on Virtual RM models

A global management consulting firm

 Mumbai / Navi Mumbai, Delhi / NCR, Kolkata, Chennai, Bangalore, Pune, Hyderabad

Posted on:  5/08/2021

Cinque Terre

Starts on:  12/08/2021

BROAD CATEGORY

Marketing

SUB CATEGORY

Marketing strategy and business planning, Insights/Market research, Innovation/ New product development, Analytics/CRM, Customer Loyalty & Retention,

INDUSTRY

Banks

Company Details

A global management consulting firm

Assignment Details

Our client is a global management consulting firm and are looking to engage with a Virtual Relationship Manager.

Key Responsibilities :-
- Help understand how the Virtual Relationship Manager model is evolving
i ) Globally
ii) India
- Identify best practices from other industries that are relevant
- Help develop a blue print of whats possible including
i) What all can be delivered in a Virtual RM model
ii) What Technology investments are needed to enable this
iii) How will performance be managed effectively ie metrics, process
- Approach to test and pilot the solution out.

Skills Required

- Ability to manage relationships to improve relationship value of existing Clients
- Aptitude towards delivering high quality customer service with good organisational and interpersonal skills
- Excellent communication Skills

Assignment Duration

2 month(s)

Capacity Required

20+ Hrs/Week

No. of Positions

1

Nature of Work

Both (On-site & Remote)

Profile Requirements

Experience: 10+ years

Qualification : Graduate

fleXpertise required

Relationship ManagementCRM (Customer relationship management) systemsStrategic communicationsCustomer Retention

ESTIMATED BUDGET

-

 

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