A global management consulting firm
Mumbai / Navi Mumbai, Delhi / NCR, Kolkata, Chennai, Bangalore, Pune, Hyderabad
Posted on: 5/08/2021
Starts on: 12/08/2021
Marketing
Marketing strategy and business planning, Insights/Market research, Innovation/ New product development, Analytics/CRM, Customer Loyalty & Retention,
Banking
A global management consulting firm
Our client is a global management consulting firm and are looking to engage with a Virtual Relationship Manager.
Key Responsibilities :-
- Help understand how the Virtual Relationship Manager model is evolving
i ) Globally
ii) India
- Identify best practices from other industries that are relevant
- Help develop a blue print of whats possible including
i) What all can be delivered in a Virtual RM model
ii) What Technology investments are needed to enable this
iii) How will performance be managed effectively ie metrics, process
- Approach to test and pilot the solution out.
- Ability to manage relationships to improve relationship value of existing Clients
- Aptitude towards delivering high quality customer service with good organisational and interpersonal skills
- Excellent communication Skills
2 month(s)
20+ Hrs/Week
1
Both (On-site & Remote)
Experience: 10+ years
Qualification : Graduate
Strategic communicationsRelationship ManagementCRM (Customer relationship management) systemsCustomer Retention
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