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Expert on Virtual RM models

  • 20+ Hrs/Week
  •  Hybrid - Mumbai / Navi Mumbai
  • 2 months
  • Project posted on: 5/08/2021
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Expert on Virtual RM models

  • Marketing
  • Marketing strategy and business planning
  • Insights/Market research
  • Innovation/ New product development

Hybrid - Mumbai / Navi Mumbai, Delhi / NCR, Kolkata, Chennai, Bengaluru, Pune, Hyderabad

20+ Hrs/Week

2 months

 5/08/2021

Assignment Details

Our client is a global management consulting firm and are looking to engage with a Virtual Relationship Manager.

Key Responsibilities :-
- Help understand how the Virtual Relationship Manager model is evolving
i ) Globally
ii) India
- Identify best practices from other industries that are relevant
- Help develop a blue print of whats possible including
i) What all can be delivered in a Virtual RM model
ii) What Technology investments are needed to enable this
iii) How will performance be managed effectively ie metrics, process
- Approach to test and pilot the solution out.

Skills Required

- Ability to manage relationships to improve relationship value of existing Clients
- Aptitude towards delivering high quality customer service with good organisational and interpersonal skills
- Excellent communication Skills

About the Client

A global management consulting firm

Industry

Banking

Minimum Experience:

10+ years

Additional Skills:

  • Strategic communications
  • CRM (Customer relationship management) systems
  • Relationship Management
  • Customer Retention

No of open positions:

1

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