This is a sample alert
Our client, a global Management Consulting firm is looking to engage with a consultant who's had experience with Customer relationship management (CRM) and is familiar with the platforms Salesforce/Zoho.
The client expects the consultants to guide the following for each platform:
- Identification of key impact areas for the platform e.g.,which KPIs can be improved (business case)
- Benchmarks for these KPIs from similar firms
- Identification of key platform capabilities based on client context and best practices
- Understanding of as-is process at client site and identification of improvement areas based on best practices
- Changes required to drive value through the platform - people, process and tech.
- Identifying key functional requirements for platform and monitoring of important stage gates from design to build
Customer Relationship Manager Responsibilities:
- Building and maintaining profitable relationships with key customers.
- Overseeing the relationship with customers handled by your team.
- Resolving customer complaints quickly and efficiently.
- Keeping customers updated on the latest products in order to increase sales.
- Meeting with managers in the organization to plan strategically.
- Expanding the customer base by upselling and cross-selling.
- Understanding key customer individual needs and addressing these.
- Conducting business reviews using CRM programs.
- Knowing your competition and strategizing accordingly.
- A bachelor’s degree in administration or a related field.
- A minimum of 9-10 years’ experience.
- Excellent interpersonal and communication skills.
- Proficient in all Microsoft applications.
- Superior product knowledge.
- A team player with leadership skills.
- Maintain a positive attitude focused on customer satisfaction.
-
Professional Services - Consulting
10+ years
1
Build your
skill profile
Strengthen it
with feedback
Determine your
optimal fee level
Apply for matching
projects
Get finalized
Stay Engaged
FMCG
Media & Entertainment
Media & Entertainment
Media & Entertainment
Telecom Services
Food Retail & Distribution
FMCG
Personal & Household Goods
FMCG
FMCG
Professional Services - Consulting
FMCG
More than 3000 clients rely on Flexing It today
We host both full-time & part-time projects from top clients for 100+ skill categories. We also help connect experts like you with clients for short consultation calls called Flexperts
You just need to create a ‘boutique firm’ account during the registration process. The rest of the application process remains the same.
Our freelancers fee benchmarking tool, FeeBee helps our freelancers and consultants find out what their peers charged for similar projects. Built on 600K+ verified benchmarks, registered users get unlimited access to it.
As a freelancing platform, we do not provide permanent positions or full-time job to our consultant network.
Flexing It will be involved end to end right from contracts to invoicing. Once you are finalized, your payment details are transparently laid out in your contract terms with your client and our team actively liaises with the client finance team to ensure timely payments.
We do not charge any fee or commission from you. Your fee quote will be paid out to you in full as per your project contract.