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Project Details

Consultant - Customer Experience

A financial services company

 Mumbai / Navi Mumbai, Thane

Posted on:  19/04/2022

Cinque Terre

Starts on:  29/04/2022

BROAD CATEGORY

Service Operations & Delivery

SUB CATEGORY

Customer experience,

INDUSTRY

Insurance

Company Details

A financial services company

Assignment Details

Our client, a leading finance company, is looking for independent consultants who can deliver the following responsibilities :

1. The incumbent will be a part of CX team & work closely & support the team in the re-vamping customer journey client's business
2. Be involved in secondary research
3. Identify customer needs, respond to customer queries
4. Collaborate with internal departments to optimize customer services and brand awareness
5. Aligning customer experience strategies with marketing initiatives. as well as informing customers about new product features and functionalities.
6. Analyzing customer feedback on product ranges and new releases, as well as preparing reports

We require candidates with maximum 8-10 years of experience.

Skills Required

1. CJM & its tools
2. Market research
3. Customer Experience
4. Presentation skills
5. Creative & lateral thinking
6. Preferable from the Insurance industry.
7. Experience in management consulting / market research or customer-centricity roles with strong working knowledge of CJM

Assignment Duration

3 month(s)

Capacity Required

Full Time

No. of Positions

1

Nature of Work

On-Site

Profile Requirements

Experience: 8+ years

Qualification : Graduate

fleXpertise required

customer journey mappingCustomer experience Customer SuccessMarket researchCXCJMSOPinsurance

ESTIMATED BUDGET (Total Budget)

-

 

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