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Our client, a leading finance company, is looking for independent consultants who can deliver the following responsibilities :
1. The incumbent will be a part of CX team & work closely & support the team in the re-vamping customer journey client's business
2. Be involved in secondary research
3. Identify customer needs, respond to customer queries
4. Collaborate with internal departments to optimize customer services and brand awareness
5. Aligning customer experience strategies with marketing initiatives. as well as informing customers about new product features and functionalities.
6. Analyzing customer feedback on product ranges and new releases, as well as preparing reports
We require candidates with maximum 8-10 years of experience.
1. CJM & its tools
2. Market research
3. Customer Experience
4. Presentation skills
5. Creative & lateral thinking
6. Preferable from the Insurance industry.
7. Experience in management consulting / market research or customer-centricity roles with strong working knowledge of CJM
A financial services company
Insurance
8+ years
1
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BPO & KPO Services
Professional Services - Consulting
Household Appliances and Durable Goods
Professional Services - Consulting
FMCG
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