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Project Details

Consultant to design Customer Health Indicator Framework

A design-led data science consulting firm

 Mumbai / Navi Mumbai, Delhi / NCR, Kolkata, Chennai, Bangalore, Pune, Hyderabad

Posted on:  19/06/2020

Cinque Terre

Starts on:  29/06/2020

BROAD CATEGORY

Service Operations & Delivery

SUB CATEGORY

Frontline customer engagement, Project management support, Customer experience,

INDUSTRY

IT Services & Consulting

Company Details

A design-led data science consulting firm

Assignment Details

Our client is a data science consulting firm working with a Consumer Tech firm. They are looking to engage with a consultant who has significant experience on designing the Customer Health Indicator Framework for B2B Customers

Key Responsibilities :
1. Brainstorm on the appropriate metrics and indicators to assess Customer Satisfaction
2. Forecast customer spending and assess churn rate
3. Help the client to understand Customer Satisfaction and Customer Behaviour; cluster customers accordingly
4. Architect the indicator framework using relevant data sets
5. Advise the client on the steps to take forward

Note - This is a 2 months full-time project requiring remote support.

Skills Required

1. Hands on B2B customer experience in consumer tech goods is a must
2. Should have in-depth understanding of Customer Satisfaction and Customer Behaviour indicators
3. Experience in AWS, Azure, VMVare, Google Cloud is preferred.
4. Proven expertise is Enterprise and Strategic customer relationship management

Assignment Duration

2 month(s)

Capacity Required

Full Time

No. of Positions

1

Nature of Work

Remote

Profile Requirements

Experience: 10+ years

Qualification: Post Graduate or Higher

fleXpertise required

Customer RetentionCustomer Health IndexCustomer ManagementCRM (Customer relationship management) systems

ESTIMATED BUDGET

-

 

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