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Consultant to design Customer Health Indicator Framework

  • Full Time
  •  Remote - Mumbai / Navi Mumbai
  • 2 months
  • Project posted on: 19/06/2020

Consultant to design Customer Health Indicator Framework

  • Service Operations & Delivery
  • Frontline customer engagement
  • Project management support
  • Customer experience

Remote - Mumbai / Navi Mumbai, Delhi / NCR, Kolkata, Chennai, Bangalore, Pune, Hyderabad

Full Time

2 months

 19/06/2020

Assignment Details

Our client is a data science consulting firm working with a Consumer Tech firm. They are looking to engage with a consultant who has significant experience on designing the Customer Health Indicator Framework for B2B Customers

Key Responsibilities :
1. Brainstorm on the appropriate metrics and indicators to assess Customer Satisfaction
2. Forecast customer spending and assess churn rate
3. Help the client to understand Customer Satisfaction and Customer Behaviour; cluster customers accordingly
4. Architect the indicator framework using relevant data sets
5. Advise the client on the steps to take forward

Note - This is a 2 months full-time project requiring remote support.

Skills Required

1. Hands on B2B customer experience in consumer tech goods is a must
2. Should have in-depth understanding of Customer Satisfaction and Customer Behaviour indicators
3. Experience in AWS, Azure, VMVare, Google Cloud is preferred.
4. Proven expertise is Enterprise and Strategic customer relationship management

About the Client

A design-led data science consulting firm

Industry

IT Services & Consulting

Minimum Experience:

10+ years

Additional Skills:

  • Customer Health Index
  • Customer Retention
  • CRM (Customer relationship management) systems
  • Customer Management

No of open positions:

1

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