A design-led data science consulting firm
Mumbai / Navi Mumbai, Delhi / NCR, Kolkata, Chennai, Bangalore, Pune, Hyderabad
Posted on: 19/06/2020
Starts on: 29/06/2020
Service Operations & Delivery
Frontline customer engagement, Project management support, Customer experience,
IT Services & Consulting
A design-led data science consulting firm
Our client is a data science consulting firm working with a Consumer Tech firm. They are looking to engage with a consultant who has significant experience on designing the Customer Health Indicator Framework for B2B Customers
Key Responsibilities :
1. Brainstorm on the appropriate metrics and indicators to assess Customer Satisfaction
2. Forecast customer spending and assess churn rate
3. Help the client to understand Customer Satisfaction and Customer Behaviour; cluster customers accordingly
4. Architect the indicator framework using relevant data sets
5. Advise the client on the steps to take forward
Note - This is a 2 months full-time project requiring remote support.
1. Hands on B2B customer experience in consumer tech goods is a must
2. Should have in-depth understanding of Customer Satisfaction and Customer Behaviour indicators
3. Experience in AWS, Azure, VMVare, Google Cloud is preferred.
4. Proven expertise is Enterprise and Strategic customer relationship management
2 month(s)
Full Time
1
Remote
Experience: 10+ years
Qualification: Post Graduate or Higher
Customer RetentionCustomer Health IndexCustomer ManagementCRM (Customer relationship management) systems
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