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Our client is a data science consulting firm working with a Consumer Tech firm. They are looking to engage with a consultant who has significant experience on designing the Customer Health Indicator Framework for B2B Customers
Key Responsibilities :
1. Brainstorm on the appropriate metrics and indicators to assess Customer Satisfaction
2. Forecast customer spending and assess churn rate
3. Help the client to understand Customer Satisfaction and Customer Behaviour; cluster customers accordingly
4. Architect the indicator framework using relevant data sets
5. Advise the client on the steps to take forward
Note - This is a 2 months full-time project requiring remote support.
1. Hands on B2B customer experience in consumer tech goods is a must
2. Should have in-depth understanding of Customer Satisfaction and Customer Behaviour indicators
3. Experience in AWS, Azure, VMVare, Google Cloud is preferred.
4. Proven expertise is Enterprise and Strategic customer relationship management
A design-led data science consulting firm
IT Services & Consulting
10+ years
1
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More than 3000 clients rely on Flexing It today
We host both full-time & part-time projects from top clients for 100+ skill categories. We also help connect experts like you with clients for short consultation calls called Flexperts
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We do not charge any fee or commission from you. Your fee quote will be paid out to you in full as per your project contract.
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