A Customer Loyalty and Monetization company
Delhi / NCR
Posted on: 14/08/2023
Starts on: 28/08/2023
Strategy and Business Development
Business planning processes, Valuations & business modelling, Data analytics,
Professional Services - Consulting
Help monetize customers profitably by delivering enhanced value to customers & businesses. Designed, developed and scaled 100+ loyalty programs of significance across 80+ countries.
Our Client, a customer loyalty and monetization company is looking for a Business Data Analyst with a focus on customer loyalty and experience. Possesses a strong background in data-driven analysis, process improvement, and strategy development. Demonstrates excellent interpersonal and communication skills to work effectively with cross-functional teams, stakeholders, and clients. Expertise in identifying trends and opportunities to enhance customer satisfaction and loyalty, ultimately contributing to increased revenue and long-term business growth.
Key Responsibilities:
• Conduct comprehensive data analysis to identify trends, patterns, and opportunities for enhancing customer loyalty and satisfaction.
• Develop and implement targeted loyalty programs, resulting in increased customer retention and revenue growth.
• Collaborate with cross-functional teams to ensure the successful execution of loyalty initiatives and strategies.
• Identify and recommend process improvements to optimize customer experience and loyalty.
• Manage relationships with internal and external stakeholders, ensuring alignment of expectations and goals.
• Communicate insights and recommendations to senior management, contributing to data-driven decision-making.
Skills:
• Data analysis tools: SQL, Excel, Power BI, Tableau
• Process improvement methodologies: Lean, Six Sigma
• Customer experience management
• Loyalty program development
• Cross-functional collaboration
• Stakeholder management
• Excellent communication and presentation skills
6 month(s)
Full Time
1
On-Site
Experience: 2+ years
Qualification : Graduate
Business PlanningData AnalyticsData ModellingBusiness & Financial Projections
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