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Our Client, a customer loyalty and monetization company is looking for a Business Data Analyst with a focus on customer loyalty and experience. Possesses a strong background in data-driven analysis, process improvement, and strategy development. Demonstrates excellent interpersonal and communication skills to work effectively with cross-functional teams, stakeholders, and clients. Expertise in identifying trends and opportunities to enhance customer satisfaction and loyalty, ultimately contributing to increased revenue and long-term business growth.
Key Responsibilities:
• Conduct comprehensive data analysis to identify trends, patterns, and opportunities for enhancing customer loyalty and satisfaction.
• Develop and implement targeted loyalty programs, resulting in increased customer retention and revenue growth.
• Collaborate with cross-functional teams to ensure the successful execution of loyalty initiatives and strategies.
• Identify and recommend process improvements to optimize customer experience and loyalty.
• Manage relationships with internal and external stakeholders, ensuring alignment of expectations and goals.
• Communicate insights and recommendations to senior management, contributing to data-driven decision-making.
Skills:
• Data analysis tools: SQL, Excel, Power BI, Tableau
• Process improvement methodologies: Lean, Six Sigma
• Customer experience management
• Loyalty program development
• Cross-functional collaboration
• Stakeholder management
• Excellent communication and presentation skills
Help monetize customers profitably by delivering enhanced value to customers & businesses. Designed, developed and scaled 100+ loyalty programs of significance across 80+ countries.
Professional Services - Consulting
2+ years
1
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More than 3000 clients rely on Flexing It today
We host both full-time & part-time projects from top clients for 100+ skill categories. We also help connect experts like you with clients for short consultation calls called Flexperts
You just need to create a ‘boutique firm’ account during the registration process. The rest of the application process remains the same.
Our freelancers fee benchmarking tool, FeeBee helps our freelancers and consultants find out what their peers charged for similar projects. Built on 600K+ verified benchmarks, registered users get unlimited access to it.
As a freelancing platform, we do not provide permanent positions or full-time job to our consultant network.
Flexing It will be involved end to end right from contracts to invoicing. Once you are finalized, your payment details are transparently laid out in your contract terms with your client and our team actively liaises with the client finance team to ensure timely payments.
We do not charge any fee or commission from you. Your fee quote will be paid out to you in full as per your project contract.
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