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Senior Design Consultant

  • Full Time
  •  On-Site - Mumbai / Navi Mumbai
  • 6 months
  • Project posted on: 7/06/2023

Senior Design Consultant

  • Service Operations & Delivery
  • Process optimization and transition management
  • Project management support
  • SOP planning

On-Site - Mumbai / Navi Mumbai

Full Time

6 months

 7/06/2023

Assignment Details

Our client, an end-to-end loyalty marketing company that runs its own loyalty programs, in partnership with large companies is seeking to engage with a Senior Design Consultant.

Key Responsibilities:

• Build out Customer Value Proposition with the help of inputs from domain experts
• Benchmarking & studying best practices across client domains & universal best practices
• Managed interactions with cross functional teams in strategy design/ client planning and ability to identify key takeaways that need incorporation in the design
• Should have designed/ redesigned or participated in design of customer touchpoint/ customer experience/ customer retention processes
• Must have created budgets for various units with a deep knowledge of all elements of costs of digital marketing/ customer loyalty
• Estimation of resource requirements for program implementation
• Extensive modeling/ iterations on Excel
• Interaction with client product owners, functional leaders/ managers, front end staff and customers and having done dip sticks/ qualitative interviews to gather inputs/ feedback on various recommendations
• Managed multiple deliverables, concurrently, with minimum guidance and without
compromising on quality
• Must have ability to keep design elements simple and design for ease of implementation
• Ability to prioritize work elements efficiently and ability to get output from stakeholders on time
• Coordinate with 3rd party vendors for data analysis, market research, branding and contact centre for their deliverable

Skills Required

- Must have worked closely with the Project Head to understand client processes & functions and design processes & workflows for the client marketing/ customer
acquisition/ loyalty program
-Understanding of aviation domain will be an added advantage.
-Excellent creative, communication, and organizational skills having patience & perseverance
-Attention to detail and time management skills.
-Aptitude to work with mid & senior levels of client organizations & not getting
intimidated
-Excellent presentation & communication skills including ability to create -PowerPoint presentations and build Excel workbooks and process orientation
-MBA with over 8 to 10 years’ experience in consulting.
-Experienced from digital agencies, loyalty and marketing companies are preferred.

About the Client

Help monetize customers profitably by delivering enhanced value to customers & businesses. Designed, developed and scaled 100+ loyalty programs of significance across 80+ countries.

Industry

Professional Services - Consulting

Minimum Experience:

6+ years

Additional Skills:

  • Excel Workbook
  • Power Point
  • Strategy development
  • Commercial Acumen
  • Cross-functional collaboration
  • Stakeholder Management
  • Systemic Thinking
  • Customer Loyalty
  • Communication

No of open positions:

1

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