Project Details

Senior Design Consultant

A Customer Loyalty and Monetization company

 Mumbai / Navi Mumbai

Posted on:  7/06/2023

Cinque Terre

Starts on:  15/06/2023


Service Operations & Delivery


Process optimization and transition management, Project management support, SOP planning, Customer experience,


Professional Services - Consulting

Company Details

Help monetize customers profitably by delivering enhanced value to customers & businesses. Designed, developed and scaled 100+ loyalty programs of significance across 80+ countries.

Assignment Details

Our client, an end-to-end loyalty marketing company that runs its own loyalty programs, in partnership with large companies is seeking to engage with a Senior Design Consultant.

Key Responsibilities:

• Build out Customer Value Proposition with the help of inputs from domain experts
• Benchmarking & studying best practices across client domains & universal best practices
• Managed interactions with cross functional teams in strategy design/ client planning and ability to identify key takeaways that need incorporation in the design
• Should have designed/ redesigned or participated in design of customer touchpoint/ customer experience/ customer retention processes
• Must have created budgets for various units with a deep knowledge of all elements of costs of digital marketing/ customer loyalty
• Estimation of resource requirements for program implementation
• Extensive modeling/ iterations on Excel
• Interaction with client product owners, functional leaders/ managers, front end staff and customers and having done dip sticks/ qualitative interviews to gather inputs/ feedback on various recommendations
• Managed multiple deliverables, concurrently, with minimum guidance and without
compromising on quality
• Must have ability to keep design elements simple and design for ease of implementation
• Ability to prioritize work elements efficiently and ability to get output from stakeholders on time
• Coordinate with 3rd party vendors for data analysis, market research, branding and contact centre for their deliverable

Skills Required

- Must have worked closely with the Project Head to understand client processes & functions and design processes & workflows for the client marketing/ customer
acquisition/ loyalty program
-Understanding of aviation domain will be an added advantage.
-Excellent creative, communication, and organizational skills having patience & perseverance
-Attention to detail and time management skills.
-Aptitude to work with mid & senior levels of client organizations & not getting
-Excellent presentation & communication skills including ability to create -PowerPoint presentations and build Excel workbooks and process orientation
-MBA with over 8 to 10 years’ experience in consulting.
-Experienced from digital agencies, loyalty and marketing companies are preferred.

Assignment Duration

6 month(s)

Capacity Required

Full Time

No. of Positions


Nature of Work


Profile Requirements

Experience: 6+ years

Qualification : Post Graduate or Higher

fleXpertise required

Excel Workbook Commercial Acumen Customer Loyalty Stakeholder Management Systemic Thinking Cross-functional collaborationStrategy development Power Point Communication


- | Terms of use | Privacy policy | Contact us
©2018 Flexing It® Services Private Limited. All Rights Reserved.

This website uses cookies to ensure you get the best experience on our website. By continuing to use this site, you agree to our cookie   & privacypolicy.Accept