Company Details

Help monetize customers profitably by delivering enhanced value to customers & businesses. Designed, developed and scaled 100+ loyalty programs of significance across 80+ countries.

Assignment Details

Our client, a leading loyalty marketing company is looking to engage with a Consultant with a focus on customer loyalty and experience.

Summary: The consultant should have a strong background in data-driven analysis, process improvement, and strategy development. Demonstrates excellent interpersonal and communication skills to work effectively with cross-functional teams, stakeholders, and clients. Expertise in identifying trends and opportunities to enhance customer satisfaction and loyalty, ultimately contributing to increased revenue and long-term business growth.

Core Competencies:
• Data Analysis: Proficient in collecting, analyzing, and interpreting large datasets to identify patterns, trends, and opportunities for improving customer loyalty and satisfaction.
• Process Improvement: Skilled in identifying inefficiencies in existing processes and recommending targeted improvements to enhance customer experience and loyalty.
• Strategy Development: Expertise in developing data-driven loyalty strategies and programs that drive customer engagement, retention, and revenue growth.
• Customer Experience: Deep understanding of customer needs and preferences, with a focus on delivering exceptional customer experiences that build loyalty and brand affinity.
• Cross-functional Collaboration: Proven ability to work effectively with diverse teams, including marketing, sales, operations, and IT, to ensure the successful implementation of loyalty initiatives.
• Stakeholder Management: Strong ability to manage relationships with internal and external stakeholders, ensuring alignment of expectations, goals, and deliverables.
• Communication: Excellent communication and presentation skills, enabling the effective delivery of insights, recommendations, and updates to various audiences.

Duration: 6 months (extendable as per project requirement)
Location: BKC Mumbai
Capacity: Full time

Skills Required

• Conducted comprehensive data analysis to identify trends, patterns, and opportunities for enhancing customer loyalty and satisfaction.
• Developed and implemented targeted loyalty programs, resulting in increased customer retention and revenue growth
• Collaborated with cross-functional teams to ensure the successful execution of loyalty initiatives and strategies.
• Identified and recommended process improvements to optimize customer experience and loyalty.
• Managed relationships with internal and external stakeholders, ensuring alignment of expectations and goals.
• Communicated insights and recommendations to senior management, contributing to data-driven decision-making.
• Bachelor's degree/ Master's degree/Certified Business Analysis Professional (CBAP) Certification (optional)
• Data analysis tools: SQL, Excel, Power BI, Tableau
• Process improvement methodologies: Lean, Six Sigma
• Customer experience management, Loyalty program development
• Cross-functional collaboration, Stakeholder management
• Excellent communication and presentation skills
• 6-8 years of relevant experience.