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Total Experience: 21 Years
Hourly: FULLTIME Hr/Week

A career of 21+ years that reflects pioneering experience and year-on-year success in achieving business growth objectives with organizations Last 10+years in the area of Telecom, managing Region’s performance to deliver on Revenue, Cost, Cash, Compliance, Customer and Employees milestones by leveraging on strengths of the teams. Have experience in setting up End-to-End Customer Service Operations in South Africa for a Start-up Telco. Worked in industry verticals like Hospitality, Telecom and Retail. Experience in horizontals like Service Strategy, Customer Service, Back-Office Operations, Revenue Assurance, Partner Management, Quote to Cash Pre-Sales & Fulfillment, Project Management, Process Creation & Reengineering, Cost Restructuring, and OSS/BSS First 10 years in Hospitality industry in various roles like Front Office Manager, Accommodation Manager and Resort Manager Last assignment with Tata Communications Ltd. as Customer Service Head – Southern Region, handling Customer Operations of Retail and Enterprise Data business, and headed a new vertical Partner Management to support last mile delivery.

Skill profile

Broad Category Sub Category Industry Time Spent
Service Operations & Delivery Frontline customer engagement Telecom Services 11 years
General Management/Leadership Business heads Telecom Services 11 years
Strategy and Business Development Strategy development Telecom Services 3 years
Service Operations & Delivery Process optimization and transition management Telecom Services 5 years

Profile overview

General Manager Tata Communications Ltd

Customer Experience Management, Partner Engagement

Head - Customer Service Reliance Communications Ltd

Customer Service Operations, Process Creation

Expertise tags


Diploma, Indian Institute Management - Bangalore
B'Com, Bangalore University