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Scope of the call

Best industry practises for running a sales call centre

A leading digital services organisation

Expected date of call: 5/06/2025

Minimum experience Needed: 10 Year(s)

BROAD CATEGORY

General Management/Leadership

Sub CATEGORY

Business heads

INDUSTRY

Insurance

Domain Expertise Needed

Call Centre operations

Required experience in organisation like

Policy BazaarHDFC Ergo

Have worked in roles like

-

Question You Would be expected to answer

  • Productivity of callers
  • In-house or outsourced model for call centre?
  • How are the caller teams structured ?
  • What is the tech/dialler being used at the call centre ?