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Scope of the call

Trying to better understand the evolving landscape of after-sales services in the consumer electronics sector. Our objective is to benchmark the offerings, customer behavior trends, and business models of leading service providers.

A leading consulting company.

Expected date of call: 30/06/2025

Minimum experience Needed: 8 Year(s)

BROAD CATEGORY

Service Operations & Delivery

Sub CATEGORY

Customer experience

INDUSTRY

Electronic Equipment & Accessories

Domain Expertise Needed

After-sales serviceCustomer trend

Required experience in organisation like

CromaBest buyReliance DigitalAmazonFlipkartCurrys

Have worked in roles like

After-sales serviceCustomer service

Question You Would be expected to answer

  • What percentage of electronics customers—both online and in-store—typically opt for after-sales services such as those offered by Geek Squad?
  • Please share the attach/conversion rate separately for online and offline channels, as well as a category-wise split (e.g., laptops, TVs, smartphones, large appliances, etc.)
  • What are the key factors that drive customers to purchase these services?