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Scope of the call

We would like global and national expert profiles for Learning & Development (HR) from Zara and Uniqlo preferably to understand the following activities under store operations.

A leading consulting firm

Expected date of call: 9/05/2025 or 10/05/2025

Minimum experience Needed: 10 Year(s)

BROAD CATEGORY

Human Resources

Sub CATEGORY

Learning & Development (incl Training)

INDUSTRY

Luxury Retail

Domain Expertise Needed

In-store SellingGuidelines & Tutorial DesignPerformance ManagementSOP's CreationLearning & DevelopmentOn-job training

Required experience in organisation like

UniqloZara

Have worked in roles like

L&D Business PartnerOrganizational Development ConsultantLearning StrategistLearning and Development Specialist L&D Transformation Expert

Question You Would be expected to answer

  • What core competencies that help with in-store selling are looked for while hiring a CSA?
  • What is the SOP for offering recommendations to a customer? Please explain logic and exceptions.
  • What types of trainings and assessments are conducted for store staff beyond induction, and how are they scheduled and refreshed?(CRT, VILT, ISL)
  • What’s the current career path for store staff, and how is training linked to promotions?( from year 1 CSA to SM)