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Scope of the call

Looking to speak with a consultant who has the understanding of best practices in organizing auto sale and aftersales departments and optimizing the job roles and hierarchy

a global provider of custom research and analytics solutions

Expected date of call: 15/11/2024 or 16/11/2024

Minimum experience Needed: 10 Year(s)

BROAD CATEGORY

Strategy and Business Development

Sub CATEGORY

Business development

INDUSTRY

Automobiles & Auto Ancilliaries

Domain Expertise Needed

AftersalesSales

Required experience in organisation like

Al Tayer MotorsAl-Naboodah AutomobilesOman Trading Establishment Bahwan International Group HoldingMohamed Yousuf Naghi MotorsAl-Futtaim Group

Have worked in roles like

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Question You Would be expected to answer

  • Can you describe the structures typically followed by dealership chains and partner holding companies who own dealerships to organize their front and back-end roles as well as hierarchy and designations within the auto sales and service units?
  • Are you aware of any industry standards or best practices for managing paygrades and designations in such auto dealerships and their parent companies? Can you share any specific examples or insights?
  • How does that hierarchy get mapped to paygrades and levels of management( Entry, mid, senior management, blue collar workforce etc.)
  • What are some best practices for such job structures and hierarchies? what KPIs are impacted by optimizing these structures?
  • How does the brand OEM influence the management if the brand related retail assets and the roles, responsibilities and structures implemented at the sales or service locations.