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Project Details

Consultant - Lean Six Sigma

A leading professional services firm

 Mumbai / Navi Mumbai, Delhi / NCR, Kolkata, Chennai, Bangalore, Pune, Hyderabad, Mangalore, Visakhapatnam, Beijing

Posted on:  30/01/2019

Cinque Terre

Starts on:  11/02/2019


Service Operations & Delivery


Process optimization and transition management, Delivery Lead, Project management support, Customer experience,


BPO, KPO services

Company Details

A leading professional services firm

Assignment Details

Our client, a leading professional services firm, is looking to engage with an expert in Lean Six Sigma to work along with OTPE teams to support the transformation programme using LSS across multiple business units.

Roles and Responsibilities include :

• Collaborate with process owners to track , build and manage delivery, identify potential improvement opportunities across the customer journey and provide recommendations on the future state process design
• Work with their client's team and Scrum team to run consecutive sprints to deliver prioritised product backlogs to achieve tangible reportable benefits (vs agreed targets)
• Support in continuous improvement, successfully embedding change, influence and manage stakeholders, build strong relationships to lead the change.
• Use reasonable efforts to anticipate issues and highlight risks and escalate to stakeholders in a timely manner
• Use reasonable efforts to ensure regular stakeholder engagement and timely reporting on OTPE project/programme status including running daily stand up meetings and managing cross project dependencies

Deliverables include :
1) E2E customer journey re-engineering and Transformational change
2) Digitalisation of Communications
3) KYC and Payments Screening

This is a full-time, on-site project based in Kolkata/Hyderabad/Vishakhapatnam.

Skills Required

1) Experience in Project Management is a must
2) Exposure to Process Improvements is a must
3) Must have expertise in Lean Six Sigma
4) Good communication and tea building skills

Assignment Duration

4 month(s)

Capacity Required

Full Time

No. of Positions


Nature of Work


Profile Requirements

Experience: 8+ years

Qualification: Graduate

fleXpertise required

Process OptimizationLean Six SigmaTransition ManagementProcess ImprovementLSSLean TransformationProject ManagementLean Six Sigma SEPG




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